Senior Manager, Client Services - D365 CE

Keste; Canada; Hybrid; CAD 90,000 - 110,000; Full time

Job summary

A dynamic consulting firm in Canada is seeking a Senior Manager of Client Services to oversee client relationships and ensure operational excellence. In this role, you will lead a team and tackle complex challenges for clients across Canada and internationally, focusing on Microsoft Dynamics 365 solutions. Ideal candidates have over 7 years of experience in client services, strong leadership abilities, and exceptional communication skills. This role offers work-life balance with minimal travel, fostering career growth in a collaborative environment.

Benefits

Work-life balance

Collaboration across borders

Career growth opportunities

Qualifications

• 7+ years of experience in Client Services or Managed Services.
• Proven expertise in Microsoft Dynamics 365 Customer Engagement solutions.
• Experience managing complex client accounts in a Microsoft Dynamics environment.

Responsibilities

• Lead a portfolio of clients managing post-go-live support and optimizations.
• Tackle operational challenges ensuring client satisfaction.
• Influence client roadmaps and recommend improvements.

Skills

Client relationship management

Microsoft Dynamics 365 expertise

Team leadership

Problem-solving

Communication skills

Project management

Education

Bachelor's degree in Business

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Tools

Microsoft Dynamics 365

Power Platform

Job description

Why This Role is Exciting

If you thrive on being the go-to partner clients trust when things get complex, and you love leading teams to solve high-impact business challenges, this is your opportunity.

As Senior Manager of Client Services, you’ll lead a portfolio of clients across Canada, Mexico, and other global locations, ensuring their operational systems stay healthy, optimized, and ready for what’s next. You’ll work with clients solving day-to-day challenges, leading continuous improvement projects, and being the partner they call when they need to “save the day.”

You’ll work with multi-disciplinary, cross-border teams in a fractionally dedicated model—no two days are ever the same. You’ll build strong relationships, influence roadmaps, and make an impact that truly helps our clients run their businesses better. This is a great fit for someone who loves problem-solving, client interaction, and leadership without the heavy travel of traditional consulting roles.

What You’ll Do

• Lead a Portfolio of Clients: Oversee multiple client relationships, managing delivery of post-go-live support, enhancements, and optimization services
• Problem Solve in Real Time: Tackle high-impact, day-to-day operational challenges, ensuring client satisfaction and operational continuity
• Drive Client Success: Influence client roadmaps, recommend improvements, and identify growth opportunities within your accounts.
• Team Leadership: Lead and mentor a team of functional and technical consultants, fostering continuous development and collaboration across Canada, Mexico, and other global locations
• Support Sales: Partner with the Sales team by providing strategic delivery insights during the sales process
• Ensure Process Excellence: Contribute to the definition and improvement of Client Services delivery processes, KPIs, and best practices
• Manage High-Risk Services: Confidently manage escalations, contract scope, and client communications at an executive level

What You Bring

• 7+ years of experience in Client Services, or Managed Services
• Proven expertise in Microsoft Dynamics 365 Customer Engagement (CE) solutions including Sales, Customer Service, Field Service, Customer Insights - Journeys, and Power Platform
• Experience managing complex client accounts, projects, or support engagements in a Microsoft Dynamics 365 environment
• Leadership experience guiding teams in a matrixed or global environment
• Strong communication and client relationship skills, including executive-level engagement
• Ability to balance multiple priorities while maintaining quality and client satisfaction
• Bachelor's degree in Business, Computer Science, Engineering, or related field; Master’s preferred but not required

Why Join Argano’s Client Services Team?

• Be a Trusted Dynamics 365 CE Leader: Apply your specialized knowledge to help clients optimize their Microsoft Dynamics 365 CE and Power Platform environments post-go-live
• Impact You Can See: Help clients protect their business continuity and continuously improve their systems
• Work-Life Balance: Set client schedules and minimal travel makes this ideal for professionals balancing family and career
• Collaboration Across Borders: Be part of a diverse, global team working across Canada, Mexico, and beyond
• Diverse Client Exposure: Support multiple clients across industries, ensuring no two days are the same
• Career Growth: Opportunity to shape delivery models, mentor talent, and expand your leadership footprint