Senior ICT Support Specialist (Level 2) – Hybrid

Bell Canada; Winnipeg; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider is seeking a Senior ICT Customer Support in Winnipeg, Manitoba. This full-time role focuses on end-user workstation deployment and IT support, requiring 3-5 years of experience and relevant technical certifications. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and the capacity to work under pressure. The position offers a hybrid work arrangement, allowing for flexibility while meeting business needs.

Benefits

Flexible work hours

Career development opportunities

Inclusive workplace

Qualifications

• 3-5+ years of industry experience required.
• Vendor certifications (CompTIA A+, Network+, Server+) are a plus.
• Adequate knowledge of French is required for positions in Quebec.

Responsibilities

• Resolve end-user IT incidents and problems.
• Provide end-user support via multiple channels.
• Follow escalation procedures for complex problems.

Skills

Problem diagnosis

Communication skills

Teamwork

Attention to detail

Customer service

Education

High school diploma or equivalent

Technical college or university degree

Tools

ConnectWise

ITIL knowledge

Ticketing tools

Job description

A leading telecommunications provider is seeking a Senior ICT Customer Support in Winnipeg, Manitoba. This full-time role focuses on end-user workstation deployment and IT support, requiring 3-5 years of experience and relevant technical certifications. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and the capacity to work under pressure. The position offers a hybrid work arrangement, allowing for flexibility while meeting business needs.