Senior Field Service Technician

Purity Gas Inc.; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading industrial gas company in Hamilton seeks a Senior Field Service Technician to lead complex installations and maintenance of nitrogen generation systems. This role emphasizes safety, customer satisfaction, and team leadership. Candidates should have extensive experience in the field, strong technical skills, and the ability to communicate effectively with clients and team members. This position requires travel to customer sites and offers a competitive pay rate of CAD 60 - 62 per hour.

Qualifications

• Minimum of 10 years of experience as a Field Service Technician.
• Proven track record of managing complex deployments.
• Fluent in English; French is an asset.

Responsibilities

• Lead large-scale field service appointments.
• Perform troubleshooting and repairs on complex systems.
• Supervise and mentor junior technicians.

Skills

Leadership

Problem-solving

Customer service

Attention to detail

Education

Bachelor's degree or college diploma

Certified Maintenance and Reliability Professional (CMRP)

Tools

CRM software

Salesforce

Job description

COMPANY OVERVIEW

Purity Gas is a results-oriented team of professionals driven by passion for innovation, continuous improvement and collaboration. We disrupt the multi-billion-dollar nitrogen gas market with state-of-the-art technology that allows commercial & industrial gas users to reliably, safely and cost-effectively produce their own supply of gaseous nitrogen in-house and on-demand, for a fraction of the cost of buying nitrogen from third-party gas suppliers.

Our cutting-edge NITROCENTER solutions offer a compelling value proposition to industrial and commercial nitrogen gas users, primarily through the capability to produce nitrogen gas on demand, often at a staggering 90% cost reduction compared to conventional bulk nitrogen gas delivery methods. However, the advantages extend far beyond financial savings. Our nitrogen generation technology prioritizes environmental sustainability by minimizing energy consumption during production and eliminating the necessity for nitrogen gas transportation via traditional means, such as transport trucks. This approach not only reduces carbon footprint but also enhances operational efficiency, aligning with our commitment to responsible and sustainable operations.

At Purity Gas, our culture is defined by collaboration, motivation, and adaptability, creating an environment that inspires both our team members and partners alike. We prioritize a work culture that not only fosters excitement but also remains responsive to the diverse needs of our clients, partners, and employees. Our greatest asset lies in our positive, goal-focused team, whose dedication drives us towards collective success, innovation, and growth.

Learn more at www.puritygas.ca .

JOB SUMMARY

The Senior Field Service Technician is a seasoned professional responsible for leading the most complex and large-scale installations, commissioning, and maintenance of our NITROCENTER nitrogen generation systems. This role serves as a technical leader, mentor, and supervisor to the field service team, ensuring the highest standards of quality, safety, and customer satisfaction. The Senior Technician will be a primary technical expert on critical deployments, provide on-site training, and offer valuable insights for continuous product improvement. Exceptional technical expertise, leadership, supervisory, and communication skills are essential for success in this role. As a member of our technical services team, the Senior Field Service Technician thrives in a collaborative environment and understands the importance of delivering a premium experience to all Purity Gas clients.

RESPONSIBILITIES

• Lead and manage large-scale and complex field service appointments with customers.
• Perform advanced diagnostics, troubleshooting, and repairs on our most complex systems, including those requiring remote assistance.
• Act as a primary on-site technical expert for high-profile clients and critical deployments.
• Supervise, mentor, and provide hands-on training to junior and intermediate Field Service Technicians, including performance and team development.
• Provide updates on service schedules and respond to customer inquiries, ensuring clear and professional communication.
• Create and maintain accurate and detailed records in the CRM system (assets, jobs, quotes, etc.).
• Collaborate with internal teams, including the Operations team and engineering, to provide field-based insights for product enhancements.
• Prepare and send service quotes for complex repairs, maintenance, and installations.
• Monitor service metrics and report job status updates to management.
• Adhere to all safety protocols and regulatory standards.
• Assist with special projects and strategic initiatives as assigned.

SKILLS & QUALIFICATIONS

A recognized college diploma or Bachelor's degree is preferred.

A Certified Maintenance and Reliability Professional (CMRP) certification is an asset.

Minimum of 10 years of experience as a Field Service Technician, with a proven track record of managing complex deployments and supervisory responsibility.

Previous experience in the compressed gas industry or a related field is mandatory.

Possession of a Trade Certificate is mandatory (millwright or electrician is an asset).

Knowledge of refrigeration systems is an asset.

Proven experience in a leadership, mentorship, and supervisory capacity.

Strong customer service skills with the ability to communicate complex technical information effectively to both customers and team members.

Experience in preparing and presenting service quotes and related documentation for large-scale service projects.

Proficient in CRM and service management software (Salesforce an asset).

Excellent organizational, multitasking, and problem-solving abilities.

Strong attention to detail and accuracy in record-keeping.

Fluent in English (written and oral).

Fluent in French (written and oral) is an asset.

Able to travel to the United States and internationally if required

Must maintain legal and medical travel requirements while employed

Must have a valid Ontario driver's license with a satisfactory driver's abstract.

WORK CONDITIONS

Regular full-time hours (37.5+ hours per week), 5 days per week with the ability to work overtime and on-call, when required

Workplace locations to include customer sites and Purity Gas head office

Extensive travel to client sites is a core requirement of this role

KEY JOB CONTACTS

Field Service Team

Operations Team

Customers

Engineering and R&D Teams

While we appreciate all applications, only candidates selected for an interview will be contacted.

Purity Gas is an equal opportunity employer and upholds hiring practices that comply with human rights legislation. We are committed to ensuring equal employment opportunities for all individuals regardless of race, colour, religion, gender, sexual orientation, marital status, age, or mental or physical disability.

We are also dedicated to fostering a respectful, inclusive, and accessible workplace. Our goal is to support the dignity and independence of every person. In alignment with the Accessibility for Ontarians with Disabilities Act, 2005, we strive to identify, prevent, and eliminate barriers to accessibility.

The pay range for this role is :

60 - 62 CAD per hour(Purity Gas HQ)

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