Senior Credit and Collections Administrator, Bell Media

Bell; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading telecommunications company in Toronto is seeking a Senior Credit & Collections Administrator to manage credit adjudication and media accounts. The role requires 5+ years of experience in credit and collections, strong communication skills, and proficiency in Excel. As part of the team, you will ensure compliance while maintaining excellent client relationships. This full-time position offers a competitive salary and flexible hybrid work arrangements, making it ideal for skilled professionals looking to thrive in an inclusive environment.

Benefits

Comprehensive compensation package

35% discount on services

Medical, dental, vision benefits

Qualifications

• 5+ years of experience in a Credit & Collection role.
• Ability to work independently and in a team environment.
• Bilingual in English/French preferred.

Responsibilities

• Regular follow‑up on an assigned list of accounts.
• Internal & External customer service.
• Adjudication of accounts to determine credit worthiness.

Skills

Highly organized

Results driven

Intermediate Excel skills

Strong problem solving skills

Ability to communicate professionally

Ability to learn various software

Education

Post-secondary education in a related field

Job description

Req Id:427422

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have — making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the forefront of one of the most exciting and ever‑changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out‑of‑home advertising platforms. You’ll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada’s most‑loved entertainment.

At Bell Media, you’ll redefine digital connections and pioneer next‑generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.

Title: Senior Credit & Collections Administrator
Salary: Commensurate with qualifications and experience
Location: 9 Channel Nine Court, Toronto
Hours of work: 40 hours per week, overtime as required

As part of the Bell Media Credit and Collections team, the Senior Credit & Collection Administrator is responsible for credit adjudication and the collection of media accounts. In this senior role, you serve as a key point of escalation, ensuring complex issues are resolved efficiently while maintaining strong client relationships and supporting departmental objectives.

Key Responsibilities

• Regular follow‑up on an assigned list of accounts
• Contacting customers for payment of outstanding balances
• Internal & External customer service (client, sales dept. queries) – responding to inquiries on a timely and professional basis
• Adjudication of accounts to determine credit worthiness and risk assessment
• Forecasting of monthly collections. Ensure Collection targets/DSO objectives are met
• Ensure compliance of credit & collections regulations as well as SOX controls

Account Maintenance

• Reconciliation of accounts
• Identification and clearing small balance adjustments
• AFDA identification

Other Duties

• Processing credit cards as required
• Preparing payment schedules
• Prepare proof of claim reports for trustees/receivers
• Various credit, collection and month end reporting

Critical Qualifications

• 5+ years of experience in a Credit & Collection role
• Highly organized and results driven
• Intermediate Excel skills
• Post‑secondary education in a related field
• Ability to work independently and in a team environment
• Ability to communicate in a timely and professional manner with all levels (verbally and in writing)
• Strong problem solving skills
• Ability to learn and use a variety of computer programs and software

Preferred Qualifications

• Bilingual (English/French)
• Media industry and accounting experience

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada – Ontario – Toronto
Work Arrangement: Hybrid
Application Deadline: 12/19/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Bell, one of Canada's Top 100 Employers.