Senior Client Services Manager 3

Mitchell; Toronto; Remote; CAD 91,000 - 105,000; Full time

Job summary

A leading service provider in Canada is seeking a Client Services Manager to focus on client retention and growth. This full-time remote position requires at least 2 years of customer service experience, excellent communication skills, and the ability to travel up to 20%. Competitive compensation is offered along with a comprehensive benefits package.

Benefits

Medical, Dental, Vision Insurance

RRSP Contribution

Tuition Reimbursement

Qualifications

• 2+ Years’ experience in Customer Services or related field is essential.
• Ability to travel up to 20% of the time is required.
• Must be able to work remotely.

Responsibilities

• Maintain direct contact with customers after a sale.
• Develop and maintain positive customer relations with clients.
• Understand our products and how customers utilize them.

Skills

Proficient in Microsoft Office Products

Detail oriented

Bilingual French

Education

Post secondary degree or diploma

Job description

Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Job Description

This is a full-time, remote position with up to 20% travel. Must be located in Canada.

The Client Services Manager is focused on client retention, revenue retention and growth, and overall customer satisfaction.

Responsibilities

• Maintain direct contact with customers after a sale.
• Develop and maintain positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
• Work with various departments to meet services goals.
• Understand our products and how customers utilize them.
• Work closing with clients/customers to make sure they utilize our products to create the most value.
• Be the day-to-day contact of an assigned customer base. This can include making sure billing is accurate, provisioning new users, and introducing new product features.
• Schedule and conduct strategic quarterly meeting (either onsite or remote) with all clients/customers.

Qualifications

Minimum Education: Post secondary degree or diploma

Required Skills and Experience:

• Proficient in Microsoft Office Products.
• Detail oriented
• 2+ Years’ experience in Customer Services or related field.
• Ability to travel up to 20% of the time.
• Must be able to work remotely.

Desired Skills and Experience:

• Property & Casualty industry experience is a plus.
• Bilingual French
• Experience with large corporations and senior managers and above.

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Life and AD&D Insurance, RRSP Contribution, Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable geographic market. The expected base pay for this position ranges from $91,000 - $105,000 annually, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.