Senior Client Services Lead - Banking & CX

Canadian Imperial Bank of Commerce; Victoria; On-site; CAD 45,000 - 60,000; Full time

Job summary

A prominent financial institution in Victoria is seeking a passionate Senior Client Service Representative. You will be the frontline support for clients in their day-to-day banking needs, offering solutions and assistance to help them achieve their financial goals. The ideal candidate is customer-focused, empathetic, and motivated by client satisfaction. This full-time position requires flexibility and a dedication to providing quality service in a professional banking environment, with numerous opportunities for personal and professional development.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Social recognition program

Qualifications

• Proven customer service skills with a focus on client engagement.
• Ability to resolve client issues with empathy and efficiency.
• Strong communication skills to effectively manage client interactions.

Responsibilities

• Engage with clients to manage their accounts and products.
• Assist clients with transactions and inquiries.
• Introduce clients to mobile banking applications.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A prominent financial institution in Victoria is seeking a passionate Senior Client Service Representative. You will be the frontline support for clients in their day-to-day banking needs, offering solutions and assistance to help them achieve their financial goals. The ideal candidate is customer-focused, empathetic, and motivated by client satisfaction. This full-time position requires flexibility and a dedication to providing quality service in a professional banking environment, with numerous opportunities for personal and professional development.