Senior Business Analyst - Remote Canada

Smile Digital Health; Ontario; Remote; CAD 90,000 - 115,000; Full time

Job summary

A leading health technology company in Ontario is seeking a Senior Business Analyst to support healthcare projects by gathering and documenting requirements. The role involves collaboration across various teams to ensure successful implementations and high-quality delivery. The ideal candidate has experience in healthcare IT, strong documentation skills, and familiarity with Agile methodologies. Offering a competitive salary and remote work options, this position values diversity and inclusion.

Benefits

Remote Work Environment

Flexible Time Away From Work

Competitive Salary

Health/Medical Benefits

Retirement Savings Contributions

Life and Disability Insurance

Employee Assistance Program

Skill Development Programs

Qualifications

• Experience in healthcare IT projects and documentation.
• Strong communication skills for clear reporting and presentations.
• Ability to support Agile and waterfall methodologies.

Responsibilities

• Gather and document functional and technical requirements.
• Lead process redesign and gap analysis.
• Prepare Functional Requirements Documents and user stories.
• Collaborate with multiple teams to ensure high-quality delivery.

Skills

Requirement gathering

Business analysis

Documentation

Agile methodologies

FHIR standards

Job description

Overview

Smile Digital Health supports its mandate for #BetterGlobalHealth. We strive towards this goal every day, with our health data platform and data management solutions used in over 20 countries. Smile Digital Health’s FHIR-based data liberation platform enables healthcare stakeholders to collect and exchange data. The Smile platform helps generate and liberate structured healthcare data to support delivery across care teams and health systems, bringing #BetterGlobalHealth to patients daily. Apply today and find plenty of reasons to SMILE!

Role

The Senior Business Analyst will support delivery of healthcare customer projects, with a focus on functional requirements gathering, analysis, and documentation. This includes the creation of Functional Requirements Documents, user stories, use cases, process flows, and light data mapping activities (e.g., HL7 v2 to FHIR). Familiarity with FHIR, interoperability standards, and CMS mandates is a strong plus. The role is critical to successful implementations, working closely with developers, Solution Architects, Product Managers, and customer stakeholders to ensure high-quality delivery.

Responsibilities

• Gather and document functional, non-functional, and technical requirements using stakeholder workshops, interviews, and appropriate requirement-gathering techniques.
• Lead process redesign and gap analysis for both frontend/backend solutions and integrations with Smile Digital Health’s FHIR-based clinical data repository.
• Prepare Functional Requirements Documents (FRDs), BRDs, user stories, acceptance criteria, and process maps to support customer and internal projects.
• Link customer requirements to project objectives and priorities, ensuring alignment with Smile’s platform capabilities.
• Collaborate closely with developers, Solution Architects, Product Managers, Technical Leads, and Technical Account Managers to deliver the best possible solutions.
• Produce documentation to a high standard, including clear, concise reports and presentations that communicate complex concepts effectively.
• Own and deliver work packages of moderate to large size and complexity, balancing both Agile and waterfall delivery approaches.
• Help Agile leads facilitate Agile ceremonies such as sprint planning, backlog grooming, sprint reviews, and retrospectives as needed.
• Apply judgment and experience to solve problems, identify risks, and address issues proactively.
• Apply change management techniques to support smooth adoption and positive outcomes in complex environments.
• Identify and suggest improvements in internal processes and contribute to the creation of best practices.
• Mentor, lead, and assist associate/intermediate Business and Integration Analysts on the team.
• Ensure accurate and timely reporting of all working hours, with proper use of the project management tool for billable tracking.

Qualifications

• Experience in gathering and documenting requirements for healthcare IT projects; familiarity with FHIR, interoperability standards, and CMS mandates is a strong plus.
• Ability to contribute to functional and non-functional requirements, user stories, acceptance criteria, and process maps.
• Capacity to work with developers, Solution Architects, Product Managers, Technical Leads, and Technical Account Managers.
• Experience delivering solutions using Agile and waterfall methodologies.
• Strong written and verbal communication skills; ability to produce clear documentation and presentations.

Salary

$90,000 - $115,000 a year

Benefits

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club

Equal Opportunity

Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion. We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.