Senior Business Analyst, ATM & POS Technology

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading bank in the Americas is seeking a Senior Business Analyst for ATM & POS Technology in Toronto. The role involves leading implementations, conducting impact analyses, and ensuring solutions meet business needs. Candidates should have 3–5 years of banking experience, strong analytical skills, and proficiency in Jira and Confluence. Join a progressive team that values diversity and inclusivity.

Benefits

Flexible vacation

Tuition assistance

Competitive rewards

Community engagement programs

Qualifications

• 3–5 years of experience in the banking or financial services industry preferred.
• Exceptional analytical and problem-solving skills with attention to detail.
• Strong understanding of Change Management and Release processes.

Responsibilities

• Lead and support the implementation of ATM and POS systems.
• Translate business requirements into clear, actionable user stories.
• Monitor post-implementation performance and support incident resolution.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Ability to manage multiple priorities

Education

Experience in banking or financial services

Tools

Jira

Confluence

Microsoft Office Suite

Job description

Overview

Senior Business Analyst, ATM & POS Technology

Requisition ID: 234253

Join a purpose driven, results‑oriented and inclusive culture. This role supports agile delivery across the ATM channel and partners with cross‑functional teams to define user stories, manage business process changes, lead testing efforts, and drive initiatives that improve customer satisfaction.

The Team

We are seeking a dynamic and driven Senior Business Analyst to join our high‑performing ATM and POS Technology team. In this pivotal role, you’ll help shape the future of banking technology by supporting agile delivery across our ATM channel. You’ll work closely with cross‑functional teams to define user stories, manage business process changes, lead testing efforts, and support multiple initiatives that drive innovation and customer satisfaction.

The Role

This is your opportunity to become a subject matter expert in banking products, contribute to the modernization of a major financial institution, and grow into a leadership role within a collaborative and forward‑thinking environment.

Responsibilities

• Lead and support the implementation of ATM and POS systems, including test case development, execution, and workflow definition
• Conduct impact analyses to assess business and technical implications of proposed changes
• Translate business requirements into clear, actionable user stories and contribute to backlog prioritization
• Identify and champion process and system improvements to enhance delivery and performance
• Collaborate in an Agile environment with developers, stakeholders, and product owners on system upgrades and new implementations
• Drive integrated and user acceptance testing (UAT) to ensure solutions meet business needs
• Ensure projects are delivered on time, within scope, and to quality standards
• Share knowledge and mentor peers to build a culture of domain expertise and continuous learning
• Act as a trusted SME, communicating effectively across departments and levels
• Participate in retrospectives to improve team practices and delivery outcomes
• Monitor post‑implementation performance and support incident resolution
• Manage competing priorities and deadlines, including occasional extended hours during peak delivery periods
• Support portfolio‑wide initiatives and contribute to testing cycles as needed
• Align daily decisions with the Bank’s risk appetite and risk culture
• Foster a high‑performance, inclusive work environment
• Provide business support across global units, including product structuring, training, and system enhancements
• Ensure timely escalation of issues and maintain transparency with management

Qualifications

• 3–5 years of experience in the banking or financial services industry (preferred)
• Strong understanding of Change Management and Release processes
• Exceptional analytical and problem‑solving skills with attention to detail
• Ability to translate complex technical concepts into clear business insights
• Excellent interpersonal and communication skills, with the ability to influence and build relationships across teams
• Proven ability to manage multiple priorities in a fast‑paced environment
• Proactive in identifying risks and contributing to application stability and success
• Proficiency in Jira, Confluence, and Microsoft Office Suite

What’s In It for You

• Diversity, Equity, Inclusion & Allyship – Be part of a culture that celebrates individuality and empowers every employee to thrive
• Accessibility & Accommodations – Commitment to removing barriers and creating an inclusive workplace for all
• Upskilling & Growth – Access online courses, cross‑functional development, and tuition assistance
• Competitive Rewards – Flexible vacation, personal and sick days, benefits starting on day one
• Community Engagement – Hackathons, contests, cooking clubs, and programs like Humans of Digital

Ready to help shape the future of banking technology? Join us and be part of a team that’s transforming the industry—one innovation at a time.

Location: Ontario, Toronto, Canada

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.