Security Technician - PARACHUTE TEAM 14/14

Convergint; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading security solutions provider is recruiting for an experienced Security Systems Technician. This mobile role involves regular travel, where you'll install and service a variety of security systems. Candidates should possess advanced technical skills, a strong customer focus, and at least five years of relevant experience. With a commitment to inclusion, the company offers a supportive environment and a comprehensive benefits package, including competitive salary and paid time off.

Benefits

Company Holidays and Paid Time Off

Immediate comprehensive benefit plan (medical, dental)

Fleet Vehicle

Employer contribution to RRSP

Tuition reimbursement

Competitive salary and compensation plan

Qualifications

• Minimum of five years of previous security systems field service experience.
• Ability to obtain a security clearance is an asset.
• This is a mobile position and significant travel is required.

Responsibilities

• Installs, programs, tests, repairs, and services a variety of security systems.
• Diagnose, troubleshoot, repair and debug systems for complex problems.
• Operates systems to demonstrate equipment and commission new systems.

Skills

Advanced technical skills related to building automation systems

Exceptional customer focus

Solid mechanical and electrical aptitude

Excellent communication skills

Highly proficient computer skills including MS Office

Education

Diploma in Electronics

Industry-specific certifications (Lenel, Genetec, etc.)

Tools

Hand and power tools

Advanced test instruments

Job description

Convergint is currently recruiting for an experienced Security Systems Technician to join their Parachute Team in Canada. This is a mobile role with regular travel outside of local your local CTC (Convergint Technology Centre) area.

Shift schedule:

• This role offers a regular shift of 14 days on, 14 days off, with accommodation provided for the duration of your shift.

As a technician in our Security Parachute (travel) team, this position is responsible for installing programming, system start‑up/check‑out, certification, and related customer training on assigned Security projects including small to large projects that typically have a higher degree of complexity. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed systems and the installation of small or less complex projects.

Who You Are

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are

With 20‑years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realise the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Installs, programs, tests, repairs, and services a substantial variety of security systems and equipment. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Assignments are broad in nature and may require a high level of ingenuity and proficiency.
• Reads complex blueprints, schematics, manuals, and other specifications to determine installation requirements; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using advanced test instruments and hand tools.
• Diagnose, troubleshoot, repair and debug a substantial variety of systems for complex problems. Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes non‑routine programs of substantial variety and complexity for systems.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Consults with engineering team to resolve unusual problems in system operation, maintenance, and warranty work.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service. Takes ownership of onsite project including safety, quality and performance.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.
• Advanced technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Must be a self‑starter and work well with minimal supervision.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Valid driver’s license required.
• Excellent verbal, written and interpersonal communication skills.
• Advanced organizational skills.
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Requirements

• Minimum of five years of previous, security systems field service experience.
• Ability to obtain a security clearance an asset.
• This is a mobile position and significant travel is required.
• Diploma in Electronics preferred.
• Relevant trade experience preferred.
• Industry‑specific certifications such as Lenel, Genetec, CCure, AMAG, Kantech, Avigilon, are an asset.

Company Benefits And Perks

• Company Holidays and Paid Time Off
• Immediate comprehensive benefit plan (medical, dental, etc.)
• Fleet Vehicle
• Employer contribution to RRSP.
• Work environment committed to safety.
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more…

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realise their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Disability accommodations are available on request for candidates taking part in all stages of the recruitment process.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.