Seasonal Tax Advisor - WFH

Intuit; Trois-Rivières; Remote; CAD 60,000 - 80,000; Full time

Job summary

Une plateforme technologique financière mondiale recherche un Expert en impôt saisonnier pour aider les clients à compléter leurs déclarations fiscales. Vous devez avoir un minimum de 2 ans d'expérience en préparation fiscale et des compétences solides en service à la clientèle. La position est virtuelle et nécessite des interactions via vidéo. Une rémunération compétitive et des avantages sont offerts.

Benefits

Bonus en espèces

Récompenses en actions

Avantages sociaux selon les plans applicables

Qualifications

• Minimum de 2 ans d'expérience en préparation fiscale professionnelle.
• Compétences en communication fortes et écoute active.
• Capacité à travailler avec des outils vidéo et audio professionnellement.

Responsibilities

• Aider les clients à compléter leurs déclarations fiscales avec les produits TurboTax.
• Utiliser des ressources professionnelles pour trouver la bonne réponse.
• Interagir avec les clients via des outils de communication vidéo.

Skills

Compétences en communication

Service à la clientèle

Résolution de problèmes

Maitrise technique

Tools

Logiciel de préparation fiscale

Job description

Overview

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Cette description présente les responsabilités et les qualifications pour un poste d’Expert en impôt saisonnier ou Tax Expert, avec des informations en français et en anglais pour refléter le contenu original.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. This description outlines responsibilities and qualifications for a Seasonal Tax Expert role, including the bilingual content from the original.

Responsibilities / Responsabilités

• In this role, you will help customers complete their taxes using Intuit TurboTax products. Provide tax guidance, review personal tax returns, prepare complete returns, and manage product / software inquiries to accelerate our goal of powering prosperity.
• Utilize government websites, professional resources, and team expertise to find the right answer and explain it in terms the customer will understand.
• This is a virtual, customer-facing role. You will use state-of-the-art video communication software to interact with customers and document interactions to maintain accurate records.
• As a Tax Expert, you have a minimum of two (2) years of paid professional tax preparation experience.
• You will be asked to provide your CRA RepID (representative identifier) to enable CRA Represent a Client service upon onboarding.
• You have experience using professional tax software to prepare and file personal tax returns, including complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• You are passionate about helping clients navigate tax complexities and are committed to enhancing our brand by delighting customers and empowering them to prepare their taxes.
• You possess excellent customer service skills and are comfortable interacting with customers via video and audio tools in a professional, friendly, and confident manner.
• You must be willing and available to work a flexible schedule with a minimum of 20 hours per week.
• This position requires proficiency in English. As a Seasonal Tax Expert, you will interact with clients across Canada, including many English-only clients. You will prepare tax returns, provide tax advice, and answer questions for these clients.

Qualifications

• Minimum 2+ years of paid professional tax preparation experience. You will provide CRA RepID for CRA Represent a Client service on onboarding.
• Experience with professional tax software for personal tax returns, including complex elements (employment, self-employment, rental income, investments, T1135, foreign income, credits, and deductions).
• Tax expertise with a solid understanding of tax laws and ability to learn about year-over-year changes.
• Strong communication and active listening skills to deliver quality service and understand client needs.
• Problem solving and resourcefulness to resolve issues or escalate as needed.
• Technical acumen and willingness to learn the tools required for the role.
• Customer-centric mindset with ability to interact via video / audio tools professionally.
• Additional qualifications: Experience in preparing corporate tax returns (T2) and Quebec tax returns (TP1).

Compensation & Benefits

Intuit offers a competitive compensation package with a pay-for-performance approach. Base pay ranges vary by region : PEI, BC, and Nova Scotia from $24.50 / hour to $33.50 / hour. Eligible for a cash bonus, equity rewards, and benefits per applicable plans. Salary offers reflect job-related knowledge, skills, experience, and location. Intuit conducts regular pay equity comparisons across ethnicity and gender categories.

What you’ll bring

Extraits from the role expectations including English proficiency, willingness to work a flexible schedule, and a customer-focused approach to tax support. This posting reflects an existing vacancy for a Seasonal Tax Expert serving clients primarily in Canada.