Seasonal Ambassador - Windsor Devonshire Mall

Lush North America; Windsor; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading natural cosmetics retailer in Windsor is seeking Seasonal Ambassadors to excel in sales and customer experience. The role requires a passion for skincare and ethical practices, providing personalized product recommendations. Candidates should possess excellent customer service skills and flexibility in scheduling. This position offers competitive pay at CAD 17.50 per hour.

Qualifications

• Ability to adapt to fast-paced environments.
• Passion for ethical business practices.
• Flexible schedule availability.

Responsibilities

• Drive sales while exceeding sales goals.
• Deliver exceptional customer experiences.
• Educate customers on brand values.
• Expand product knowledge continuously.

Skills

Excellent customer service skills

Flexibility for changing priorities

Knowledge of skincare and natural beauty

Job description

Overview

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

For our Seasonal Ambassadors, it's not just about selling soap – it's about making a positive impact on the world, one bar at a time!

Responsibilities

• Sales and Customer Experience: Note: This section was previously presented with sub-bullets in the source. The refined version preserves the content as a single list item with emphasis to reflect the intent. Drive sales by utilizing StoreForce dashboard results and seeking feedback to exceed sales goals. Take ownership of results and actively work to grow the store’s overall sales.
• Customer Experience: Consistently deliver a world-class customer experience to every customer. Connect with customers, identify their needs by listening attentively and asking open-ended questions. Demonstrate product benefits and features and seek opportunities to enhance the customer experience.
• Building the Brand: Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement by hosting store parties and initiatives that bring in traffic.
• Product Passion: Continually expand product knowledge with ongoing learning. Stay up-to-date on products, ingredients, and benefits to confidently make informed recommendations for each customer.

Responsibilities (continued)

• Team Involvement: Development: Use Lush resources to develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development, assess performance, and seek feedback, resources, and opportunities to improve skills.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members’ perspectives related to DEIB. Promote belonging by fostering teamwork, collaboration, and recognizing each employee's unique contributions.

Operational Excellence

• Time and Attendance: Be punctual, reliable, and present at work. Participate in teamwork, prioritize wellbeing, and stay up-to-date with company news and updates.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Use Visual Merchandising guidelines to make real-time adjustments to product displays based on sales to improve the customer experience.
• Policies and Procedures: Practice company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Strong problem-solving skills to address issues that arise in day-to-day operations
• Experience working in a team environment
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Pay: Windsor Devonshire CAD 17.50 per hour

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action 92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.