Sales Support Associate II

COACH; Halton Hills; On-site; CAD 30,000 - 45,000; Full time

Job summary

A global luxury retail company in Halton Hills is seeking a Sales Support Associate responsible for providing excellent customer service, managing cash wrap activities, and maintaining stockroom organization. This role requires previous retail experience and strong communication skills. The ideal candidate thrives in a fast-paced environment and is committed to representing the brand. Join us to deliver exceptional service and create lasting customer connections in a collaborative team setting.

Benefits

Flexible work hours

Employee discount

Collaboration-focused environment

Qualifications

• 1–3 years of previous retail experience, preferably in a luxury retail service environment.
• Ability to execute at a fast pace and communicate effectively with customers and team.

Responsibilities

• Greet and assist customers at cash wrap.
• Organize and manage inventory in stockroom.
• Replenish sales floor and maintain visual merchandising.

Skills

Customer service

Cash handling

Retail sales

Inventory management

Communication

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

Mobile POS

Basic computer skills

Job description

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

Job Overview

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; it requires direct attention to our brand commitment when servicing customers. You will leave a lasting impression on our customers through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale, is essential to this role.

Sample Tasks

CASH WRAP

• Greeting the customer with a smile, eye contact, and offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture, where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add‑ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create lasting impression by genuinely thanking the customer and providing a reason to return
• Represent Coach brand appropriately

STOCKROOM / WAREHOUSE

• Receive shipment and transfers
• Notify Store Management when new product arrives
• Scan cartons/transfers, verifying store information is correct
• Communicate all discrepancies to Store Management
• Process shipment/transfers according to Coach standards and timeframes
• Organize and clean stock room daily; include off‑site / remote warehouse as applicable
• Shift/organize product in the stockroom; react to sell‑through and make room for new product
• Manage stock levels/product ownership in back‑of‑house and sales floor
• Prepare and conduct regular cycle counts, as directed
• Participate in store physical inventory counts, as scheduled
• Maintain Company Loss Prevention standards

SALES FLOOR

• Regularly analyze sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• React to sell‑through and execute visual merchandising needs
• Support sales floor activities, as directed
• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
• Respond to customer requests confidently; partner with sales team or Store Management when needed
• Upkeep housekeeping standards

Competencies

• Drive for Results: Can be counted on to exceed goals successfully, is consistently one of the top performers, is very bottom‑line oriented, and steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers, establishes and maintains effective relationships, and gains trust and respect.
• Creativity: Comes up with a lot of new and unique ideas, easily makes connections among previously unrelated notions, and is original and value‑added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people, builds rapport, and uses diplomacy and tact to diffuse high‑tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems, is a relentless and versatile learner, and experiments to find solutions.
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing even when faced with resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change, shift gears comfortably, decide to act without having the total picture, and handle risk and uncertainty.

Experience & Education

• 1–3 years of previous retail experience (cashier, stockroom, sales, etc.), preferably in a luxury retail service environment.
• High school diploma or equivalent; college degree preferred.

Technical Requirements

• Knowledge of cash register systems and basic computer skills (including iPad/laptop, Mobile POS, and Internet).
• Ability to use walkie‑talkie and read price and product release sheets.

Physical Requirements

• Ability to execute at a fast pace and communicate effectively with customers and team.
• Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling required.
• Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product cartons up to 50 pounds.

Schedule

• Ability to meet Coach Scheduling & Availability Expectations, including flexible work hours, nights, weekends, and holidays, especially during high‑traffic retail and sales days such as the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.

Equal Opportunity Statement

Tapestry, Inc. is an equal‑opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Visit Tapestry, Inc. at http://www.tapestry.com/.

Req ID: 122351