Sales Supervisor

RALPH LAUREN; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in premium lifestyle products is seeking a dynamic Retail Manager to lead the sales floor and enhance customer experiences. In this role, you will be responsible for fostering a culture of excellence and inclusion while building strong client relationships. Your leadership will inspire the sales team to achieve their goals and drive sales in a high-volume luxury environment. If you are passionate about retail and dedicated to providing exceptional service, this opportunity offers a chance to grow and thrive in a supportive and vibrant workplace.

Benefits

Flexible working arrangements

Above-market time off

Incentive compensation

Varied learning opportunities

Qualifications

• 2-3 years of retail management experience in high volume luxury businesses.
• Strong business acumen and ability to motivate and develop staff.

Responsibilities

• Lead the sales floor to ensure a memorable customer shopping experience.
• Build client relationships while upholding service excellence standards.

Skills

Retail Management

Customer Service Excellence

Communication Skills

Team Leadership

Sales Techniques

Education

College Degree

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Pay Range: The pay range for this job is $21.83 - $30.09 per hour; actual pay is dependent on experience and geographic location.

Benefits: Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, flexible working arrangements, incentive compensation, where applicable, and varied learning opportunities.

Position Overview

Lead the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our cultural ethos. Partner with General Manager/Assistant Manager to learn the role of a leader, in order to positively influence sales team and drive sales.

Essential Duties & Responsibilities

1. Takes a proactive approach to self-development and actively gives/receives feedback through one-on-ones and coaching.
2. Exhibit pride through positive demeanor, body language and personal presentation.
3. Action and commit to all training tools provided (5C's of customer excellence, product knowledge, etc).
4. Supports and promotes new business initiatives to create a positive reception from sales team.
5. Demonstrates professional etiquette through integrity, honesty and respect for others.
6. Build on personal professional sales experience to become a more knowledgeable and effective store leader.
7. Upholds customer service and training standards in the store. Exemplify excellence in customer service responsibilities. Identifies and communicates training needs to management.
8. Consistently builds and develops a proactive clientele business through social engagement and relationship skills.
9. Consistently deliver value added services to enhance customer experience.
10. Maintain merchandise in accordance with the Company's visual presentation standards.
11. Actively participate in upholding the brand esthetic in all merchandising activities including but not limited to daily stock maintenance, product transfers, folding and floor changeovers.
12. Demonstrate a true passion and respect for the product.
13. Utilize product knowledge and selling tools to strengthen expertise.
14. Meet and exceed personal sales and SPH goals.
15. Opening/closing procedures of store, complete returns and exchanges in the absence of a manager.
16. Partner with managers in checking task tracker and retail web for updates weekly.
17. Utilize the CEM role. Manage, mentor, and coach sales team to take a proactive approach to expand their clientele and maximize sales.
18. Support the management team with the maintenance of daily tasks. Communicate tasks and follow up to management and associates.

Experience, Skills & Knowledge

1. College Degree or equivalent experience
2. Minimum of 2-3 years of Retail Management Experience, with time spent managing high volume luxury businesses
3. Strong business acumen
4. Enthusiasm and ability to build and maintain an environment consistent with RL lifestyle philosophy
5. Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
6. Strong communication and interpersonal skills