Retail Travel Advisor

TUI Group; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading travel company is seeking a Travel Advisor in Hamilton to inspire customers and help create unforgettable holiday experiences. The role requires achieving sales objectives and embracing challenges in a customer-focused environment, both face-to-face and virtually. The company offers a competitive starting salary, commission opportunities, and numerous benefits including holiday discounts and career development. Join TUI to be part of a team dedicated to exceptional customer service and support.

Benefits

Commission scheme

Holiday benefits

Health and Wellbeing programs

Pension scheme

Qualifications

• Passion for travel and inspiring customers.
• Ability to exceed sales objectives.
• Adaptability in face-to-face and virtual customer interactions.

Responsibilities

• Inspire customers to create unforgettable holiday experiences.
• Achieve and exceed sales targets.
• Investigate and resolve customer questions and complaints.
• Receive training on systems and technology.

Skills

Sales achievement

Customer service

Problem-solving

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Hamilton store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.