Retail Operations Supervisor

Staples Canada; Whitehorse; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading retail company in Whitehorse is seeking a Retail Operations Supervisor to enhance sales and operational excellence. The ideal candidate will have substantial customer service and supervisory experience while promoting a strong sales-focused culture. Responsibilities include managing inventory, training associates, ensuring safety protocols, and administrative duties. This full-time role offers health benefits, performance bonuses, and a dynamic work environment.

Benefits

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Qualifications

• 3+ years of prior customer service experience in retail is required.
• 1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strength and keen eye for visual merchandising.

Responsibilities

• Model and coach selling model behaviors to engage with customers.
• Oversee inventory and merchandising standards in partnership with managers.
• Support training and development of associates.
• Facilitate clear communication for associates and lead meetings.
• Conduct regular inspections for maintaining a clean and safe environment.
• Perform weekly cash office administration and reporting.

Skills

Customer service experience

Supervisory experience

Organizational skills

Visual merchandising

Multi-tasking skills

Job description

Overview

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards. Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Responsibilities

• Customer Engagement: Model and coach our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all available tools and techniques.
• Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, including the sales floor readiness, visual merchandising, promotional setups and signage. Supervise backroom tasks and provide regular reports on stock levels and sales trends related to operational excellence.
• Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance, sales-focused culture.
• Communication: Facilitate clear and timely communication for associates, lead meetings, and address issues promptly to ensure smooth operations.
• Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
• Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting, ensuring accurate and consistent cash office management.

What You Need

• 3+ years of prior customer service experience in retail is required.
• 1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strength and keen eye for visual merchandising.

What You’ll Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

About The Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team. Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

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