Restaurant Manager

MIMI Chinese; Toronto; On-site; CAD 77,000; Full time

Job summary

A popular restaurant in Toronto is seeking a Restaurant Manager to oversee all operations, manage staff, and ensure a high level of customer satisfaction. The ideal candidate will have a college diploma in hospitality management and a minimum of three years of supervisory experience. This is a full-time position offering a salary of $77,000 CAD annually and includes benefits such as discretionary bonuses and medical insurance.

Benefits

Discretionary bonuses

Extended medical insurance

Profit sharing

Opportunities for professional development

Qualifications

• Three or more years of restaurant management or supervisory experience.
• Smart Serve Certification or ability to obtain.
• Ability to work extended hours and handle multitasking.

Responsibilities

• Plan and direct restaurant operations and services.
• Control inventory, monitor revenues, and modify procedures.
• Ensure compliance with health and safety standards.

Skills

Management experience

Excellent communication

Customer service skills

Education

College diploma in hospitality or food service management

Tools

Silverware

Push

AnyDay Card (XTM)

TripleSeat

Job description

Employer: Davenport Restaurant Inc. (operating as MIMI Chinese)

Terms of Employment: Full-time / Permanent

Employment Address: 265 Davenport Road, Toronto, ON M5R 1J9

Hours of Work: 40 hours/week

Language: English

Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Also eligible for extended medical insurance, profit sharing, and opportunities for professional development.

Salary: $ 77,000 CAD / year

Duties:

• Plan, organize, direct, control and evaluate the operations of a restaurant, and bar
• Determine type of services to be offered and implement operational procedures
• Control inventory, monitor revenues and modify procedures and prices
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate arrangements with clients for catering or use of facilities for events
• Champions the brand’s vision and values and contribute to maintaining a strong culture and healthy working environment
• Cost Management: daily invoices, prudent decision making
• Labour Management: appropriate staffing levels to achieve highest service standards
• POS Programming: POS must be updated with current menu, ensure proper modifiers listed for ease of communication with kitchen
• Identify consistently low selling items and think of ways to boost sales (promos, pre-shift knowledge, staff tasting)
• Restaurant Tech (clover/SW/etc.): execute roll outs and overall support tech initiatives with suggested improvements and learnings
• Prepare and implement standard operating procedures, coordinate restaurant operations during each shift, determine and implement operating improvements
• Manage all aspects of staff performance in accordance with established service standards, ensure staff knows and adheres to established steps of service and service standards
• Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Monitor adherence to health, safety and hygiene standards within location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviours of the team and guests, maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; comply with health and legal regulations
• Maintain restaurant cleanliness and uphold aesthetic standards
• Organize and create venue leadership schedules for approval. Monitor staff schedules and ensure that budgeted labour costs are met
• Maintain accountability for all internal controls around invoices, cash and other payments handling and procedures
• Interact with guests to ensure all inquiries, guest recovery and complaints are handled promptly, providing a best-in-class guest experience
• Create and maintain a PX list
• Execute on marketing and promotional activities, in coordination with our Marketing Team
• Appropriately adapt to seasonal changes and create and manage relevant initiatives
• Arrange for maintenance and repairs of equipment and services
• Ensure repairs, maintenance and preventative maintenance plan for the space
• Recruit, interview, and hire team members; conduct performance appraisals, take disciplinary action, motivate and train
• Assesses staffing requirements on a continuous basis to identify current needs
• Review weekly reservations and events
• Host and lead weekly manager meetings

Requirements:

• Completion of a college diploma or certificate in hospitality or food and beverage service management is required
• Three (3) + years of management or supervisory experience in the restaurant industry is required
• Experience in upscale dining environments is considered an asset
• Smart Serve Certification or ability to obtain is required
• Excellent communication skills
• Ability to work extended hours and comfortable with a combination of sitting, standing and walking for duration of shifts
• Knowledge of various operational systems. Bonus if you are familiar with any of the following: Silverware, Push, AnyDay Card (XTM), TripleSeat
• Excellent customer service skills