Residential Leasing Account Manager

Lépine Apartments; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading luxury residential firm in Ottawa is seeking a Sales Specialist to drive occupancy and revenue growth by securing leases for new developments and existing properties. The ideal candidate will have a strong sales focus, proven leasing experience, and exceptional communication skills. This role requires flexibility in working hours to ensure effective leasing operations. Join a dynamic team and contribute to enhancing the customer experience.

Qualifications

• Proven experience in leasing, real estate, or a related field.
• Strong understanding of property management and leasing principles.
• Proficient in using information systems relevant to leasing activities.

Responsibilities

• Meet or exceed leasing targets set by the Leasing Manager.
• Develop knowledge of the Lépine product.
• Collaborate with team to ensure a smooth customer journey.

Skills

Strong sales focus

Excellent communication skills

Strong interpersonal skills

Ability to work independently

Tools

Sales Force

Hubspot

Job description

Overview

Purpose:

The Sales Specialist is responsible for driving occupancy and revenue growth across a defined territory by securing leases for both new developments and existing luxury residential properties. This role demands a strong sales focus, with accountability for meeting and exceeding leasing targets while delivering a premium client experience. Reporting to the Director of Leasing, the Sales Specialist ensures that all leasing activities are conducted in alignment with company values, brand standards, and operational guidelines. The position requires maintaining a schedule that provides consistent coverage of the Leasing Office during business hours, as determined by the Director of Leasing.

Responsibilities

• Meet or exceed the leasing targets and profile as set by the Leasing Manager.
• Develop a thorough understanding and practical knowledge of the Lépine product, including the apartments, buildings, lifestyle, and the value proposition of leasing versus buying.
• Fully understand and adhere to the conditions, guidelines, policies, procedures, and values outlined in the Leasing Centre Manual and Property Management Manual, ensuring that all leasing activities comply with these standards.
• Collaborate with other Leasing Centre and Lépine staff to ensure a smooth and pleasant customer journey from the first contact to becoming a tenant.
• Attend shows and special events as required to promote leasing opportunities.
• Ensure information systems, such as Sales Force, are up-to-date with lead/prospect contact information and that all administration (both paper-based and online) is accurate, complete, and timely.
• Stay fully informed about current and emerging marketing and advertising activities, providing input based on experience and feedback from various campaigns.
• Stay aware of recent, current, and emerging developments, such as competitor projects, that may require adaptations to the customer message.
• Continuously improve Leasing Centre practices and processes to enhance efficiency, reduce errors, and improve both the customer and staff experience. Promote a culture of learning and collaboration within the team.

Requirements

• Proven experience in leasing, real estate, or a related field.
• Strong understanding of property management and leasing principles.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using information systems and software relevant to leasing activities (e.g., CRM systems like Sales Force, Hubspot).

Role Specific Requirements

• Availability to work flexible hours, including evenings and weekends, as needed to ensure the Leasing Office is appropriately staffed.
• Willingness to attend industry events and shows to represent the company and generate leads.
• Strong organizational skills with attention to detail in managing documentation and client interactions.