Resident Experience & Retention Lead

Greystar Worldwide, LLC; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading property management firm in Calgary, Alberta is seeking a customer support professional to manage service requests and assist residents. The ideal candidate will have a degree in Business Management and at least 3 years of experience in property management. Responsibilities include resolving resident issues, coordinating communications, and ensuring community satisfaction. This position offers opportunities for professional growth in a collaborative environment.

Qualifications

• 3+ years of experience in residence life and/or property management.
• Ability to work independently and collaboratively.

Responsibilities

• Manage resident service requests and support for retention.
• Coordinate resident communications and functions.
• Ensure timely resolution of resident complaints.

Skills

Interpersonal communication

Customer service

Detail-oriented

Education

Bachelor’s/Master’s degree in Business Management or related field

Job description

A leading property management firm in Calgary, Alberta is seeking a customer support professional to manage service requests and assist residents. The ideal candidate will have a degree in Business Management and at least 3 years of experience in property management. Responsibilities include resolving resident issues, coordinating communications, and ensuring community satisfaction. This position offers opportunities for professional growth in a collaborative environment.