Resident Engineer - Canada

Allot Communications; Canada; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading tech firm in Canada is seeking a Customer Resident Engineer to act as the primary technical liaison between the company and key clients. This role involves deploying the company's products, delivering on-site technical training, and creating essential technical documentation. Candidates should have over 3 years of experience in telecommunications, expertise in Linux, and strong troubleshooting abilities. Competitive compensation and dynamic work environment offered.

Benefits

CCNA certification advantage

VMware certification advantage

Knowledge of 3GPP and 5G cellular networks

Qualifications

• 3+ years as a Professional Services Engineer / Customer Resident Engineer in telecommunications or network security.
• Strong troubleshooting abilities across various technologies.
• Service oriented with willingness to work irregular hours.

Responsibilities

• Deploy Allot’s products at customers, coordinating with their organizations.
• Deliver on-site technical training to partners and customers.
• Create technical documents like Acceptance Test Plans and Methods of Procedure.

Skills

Linux administration

Networking configuration

Troubleshooting Routers

Troubleshooting Switches

Troubleshooting Firewalls

Troubleshooting LDAP

Troubleshooting DNS

Virtualization (VMware)

Cloud native infrastructure (Kubernetes)

Technical communication

Education

Bachelor degree in computer science or equivalent area of engineering study

Tools

Linux Bash

SQL

Ansible

Python

Job description

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.

What we are looking for

The Customer Resident Engineer acts as the primary technical liaison between Allot and our key client. Stationed directly at the customer’s facility, you will serve as the "voice of the customer" to our internal engineering teams and the "face of the product" to the client.

The goal of this role is to accelerate product integration, resolve technical bottlenecks in real-time, and foster a trusted partnership by providing immediate, on-site engineering support. reporting to the Regional Delivery Manager you will work closely with Allot’s customer and internal organizations.

What you will do

• Responsible for deploying Allot’s products at our customers which may include testing and working with customer organizations to coordinate maintenance windows and support
• Responsible for execution of proof of concepts, trials, Interoperability Testing (IoT) and demos
• Deliver on-site technical training to partners and customers
• Create technical documents including ATP (Acceptance Test Plan) and MOPs (Method of Procedure)
• Stage Allot systems offered to customers in the lab to verify customer use cases and functionality.
• Represent Allot as technical expert in front of Allot’s customers and partners.
• Participate in an on-call shift to support select customers.

What you should have

• 3+ years as a Professional Services Engineer / Customer Resident Engineer in telecommunications or network security companies
• Expert in Linux administration with strong hands-on experience
• Expert in Networking with hands on experience in configuration and troubleshooting of Routers, Switches and Firewalls
• Strong troubleshooting abilities in LDAP, DNS
• Strong hands-on experience in Virtualization such as VMware – ESXi, vSphere and vCenter
• Proven experience with cloud native infrastructure: e.g. KDS, Kubernetes, TKG
• Strong technical troubleshooting capabilities
• Bachelor degree in computer science or equivalent area of engineering study
• Strong written and verbal communications skills
• Service oriented
• Willingness and ability to work irregular hours

Advantages

• CCNA certified.
• VMware certified.
• 3GPP and 5G cellular networks knowledge
• Experience providing service to Tier1 CSPs (Communications Service Providers)
• Experience using Ansible, Python, Linux Bash and other scripting tools like AWK and Perl
• Familiarity with SQL in different DBs (Sybase, Oracle, MS SQL)
• Knowledge of Diameter, Radius and Tacacs authentication protocols
• Knowledge of VPNs, IPS/IDS, anti DDoS and other network security technologies.