REPRESENTATIVE, LOGISTICS

MSC - Mediterranean Shipping Company; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading logistics and shipping company in Montreal is seeking a Representative, Logistics to oversee container dispatch operations and manage vendor communications. The ideal candidate will have at least 2 years of logistics experience, strong Microsoft Office skills, and be bilingual in English and French. This role offers flexible health benefits, RRSP coverage, and employee development programs.

Benefits

Flexible health and dental benefits

RRSP coverage with company match

Tailored training programs

Employee mentorship opportunities

Community involvement

Gym facilities in Montreal and Toronto

Health & Wellness Program

Qualifications

• Minimum 2 years of experience in a logistics environment.
• Demonstrated ability to multitask and remain organized in a fast-paced environment.

Responsibilities

• Oversee container dispatch operations and ensure timely deliveries.
• Manage Dynamics cases and respond to phone calls from truckers.
• Generate weekly monitoring reports for high-dwell containers.

Skills

Logistics experience

Microsoft Office and Excel

CRM experience

Bilingual in English and French

Effective communication

Attention to detail

Education

University education in Supply Chain or related field

Job description

Job Description

We are looking for a dynamic Representative, Logistics to join our team, blending operational expertise with strong attention to detail. In this role, you will oversee container dispatch operations, ensuring efficient scheduling and on‑time deliveries. A primary responsibility will be managing Dynamics cases and answering phone calls from truckers and vendors to support day‑to‑day operations with accuracy and responsiveness. Beyond daily coordination, you will leverage your data‑analysis skills to generate performance reports and contribute to continuous process improvements.

Company Description

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Key Tasks

• Support vendors and truckers by responding to calls and emails, providing clear instructions and operational guidance.
• Assist in securing trucking capacity to ensure containers are moved efficiently and according to Logistics requirements.
• Manage and update Dynamics cases daily, ensuring accurate information flow and timely case resolution.
• Generate the weekly asset‑monitoring report and conduct follow‑ups on high‑dwell containers to reduce delays and improve asset utilization.
• Ensure full conformity with HQ off‑hire and container sale processes, following global guidelines and maintaining accurate documentation.
• Maintain precise records of all dispatch and logistics activities, ensuring proper documentation and reporting consistency.
• Collaborate closely with internal departments to optimize logistics workflows and enhance overall operational efficiency.
• Coordinate with the Finance team to review and approve trucking‑related invoices, ensuring accuracy and timely processing.

Qualifications

Skills / Experience :

• Minimum 2 years of experience in a logistics environment (preferably dispatching) or in a similar role within a related industry.
• University education required; studies in Supply Chain or a related field considered a strong asset.
• Advanced Microsoft Office and Excel skills, with the ability to expand technical capabilities as needed.
• Experience working with a Customer Relationship Management (CRM) system.
• Demonstrated experience handling a high volume of phone calls in an operational or vendor‑facing environment.
• Effective communication skills and strong interpersonal abilities to interact with vendors, truckers, and internal teams.
• Ability to multitask and remain organized in a fast‑paced, high‑volume operational environment.
• Strong attention to detail, accuracy, and an analytical mindset.
• Bilingual in English and French (written and spoken).

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

Existing Vacancy : This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in‑person interview will be notified within 45 days of their initial discussion with us.

Just to name a few of our perks

• Flexible health and dental benefits coverage (for all permanent full‑time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full‑time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility Montreal and Toronto offices.
• Health & Wellness Program.