Rep IV, Acct&Client Mgmt

WestRock Company; Guelph; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading packaging solutions provider is seeking a Business Resource Manager (Sales) in Guelph, Ontario. The successful candidate will liaise between corporate accounts and customer locations, managing relationships and enhancing service. Key requirements include 5+ years in sales/project management and experience in the corrugated industry. This full-time role offers a dynamic environment, focusing on customer satisfaction and operational efficiency.

Qualifications

• 2 to 3 years experience in box corrugated/converting industry.
• 5+ years of related experience in sales and project management.
• Proven experience with packaging systems.

Responsibilities

• Serve as liaison to support customer service.
• Create project plans for customer specifications.
• Develop understanding of customers' market landscape.

Skills

Sales competence

Project management

Technical training

Problem-solving

Communication skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Business Resource Manager (Sales) Job detail

General Information

Job ID

ATR57179

Posting Job Title

Business Resource Manager (Sales)

Locations

ON Guelph

Employment Type

Full Time

Date Posted

17-Dec-2025

Relocation Support

No

Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Job Opportunity:As Business Resource Manager, you will be responsible for serving as a liaison between Corporate Accounts, Strategic Regional Accounts, Smurfit Westrock plants and Customer locations while effectively providing specialized support for designated Smurfit Westrock customers.

How you will impact Smurfit Westrock

• Serve as the liaison between Smurfit Westrock and customer to support supplier plants in improving overall customer service
• Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting customer
• Ensure the needs of national accounts are met while aligning to meet business objectives
• Assist with budget development and management cross-functionally with Sales and Financial Managers
• Develop understanding of customers’ market landscapeto proactively identifyareas of opportunities to add additional value, improve efficiency, andprovide trainingforcustomer manufacturing lines
• Manage both internal and external customer relationships, providing value-added sales and service support solutions to deliver ongoing value
• Complete and develop Opportunity Plans that are in support of and align with Corporate Account’s Key Account Profiles (KAP’s)
• Review Opportunity Plans with appropriate Corporate Account personnel on a regular basis
• Partner with production, manufacturing, and national account team to ensure customer needs are properly communicated

What you need to succeed:

• 2 to 3 years of experience in box corrugated/converting industry
• 5+ years of related experience in sales, project management, and/or technical training
• Possess a broad understanding of different types of equipment, and technical and packaging capabilities related to the packaging industry
• Proven experience with packaging systems
• Demonstrated sales competence and business acumen
• Ability to provide clarity to complex problems and develop long-term solutions
• Ability to manage multiple accounts and deadlines and interact effectively with people from varying functions and levels
• Possess effective leadership qualities and insightful business judgment
• Excellent computer skills including Word, Excel and PowerPoint
• Excellent written and verbal communication skills
• Champion of and adapter to change
• Effective problem-solving and decision-making skills
• Possess safety mindset

As part of our commitment to accessibility for all people with disabilities, we will, upon request from the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please let us know your needs and we will consult with you to ensure suitable accommodation is provided.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.