Remote Solutions Engineer – AI-Driven SaaS (Compliance)

Gatekeeper; Remote; CAD 45,000 - 65,000; Full time

Job summary

A leading contract management provider based in Canada is seeking a Solutions Engineer to be the key technical contact for customers. The role involves managing customer journeys, ensuring successful implementations, and supporting clients with their usage of the Gatekeeper platform. The ideal candidate will have over 2 years of experience in a customer-facing technical role and a passion for helping clients succeed. This is a fully remote position open to applicants in Ontario.

Benefits

100% remote working

Generous paid vacation allowance

Comprehensive benefits package

Learning & Development opportunities

Technology support for work

Community support initiatives

Company retreats

Qualifications

• 2+ years of experience supporting SaaS implementations.
• Passion for helping customers succeed and an interest in SaaS success models.
• Experience with implementation milestones and success criteria.

Responsibilities

• Manage a portfolio of established customers and guide them to success.
• Handle configuration requests and workflow updates.
• Act as the first line of technical support for your customers.

Skills

Customer facing technical role experience

Analytical mindset

Problem-solving skills

Clear communication skills

Learning new software

Job description

A leading contract management provider based in Canada is seeking a Solutions Engineer to be the key technical contact for customers. The role involves managing customer journeys, ensuring successful implementations, and supporting clients with their usage of the Gatekeeper platform. The ideal candidate will have over 2 years of experience in a customer-facing technical role and a passion for helping clients succeed. This is a fully remote position open to applicants in Ontario.