Remote ServiceNow Functional Consultant — ITSM & CSM Design

BDO Canada LLP; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading consulting firm is seeking a ServiceNow Functional Consultant to design and optimize service management processes. The ideal candidate will have over 5 years of IT service management experience, exceptional process design abilities, and effective communication skills to liaise with various stakeholders. This role offers a supportive environment that emphasizes work-life balance and opportunities for professional development.

Benefits

Work-life balance

Professional development opportunities

Supportive environment

Qualifications

• 5+ years of experience in IT service management.
• Strong process design skills.
• Ability to communicate with diverse stakeholders.

Responsibilities

• Design and optimize service management processes within ServiceNow.
• Lead ITSM and CSM transformations.

Skills

IT service management

Process design

Stakeholder communication

Job description

A leading consulting firm in Canada is looking for a ServiceNow Functional Consultant. This role involves designing and optimizing service management processes within ServiceNow and leading ITSM and CSM transformations. The ideal candidate will have at least 5 years of experience in IT service management, strong process design skills, and the ability to effectively communicate with diverse stakeholders. The company offers a supportive, people-first environment with a commitment to work-life balance and professional development opportunities.