Remote Guest Support & Reservations Specialist

Sandman Hotel Group; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading Canadian hospitality group seeks enthusiastic Reservations Agents for their Guest Support Centre in Metro Vancouver. As the first point of contact for guests, you'll answer calls, complete reservations, and promote properties. The ideal candidate will have excellent customer relations skills, a typing speed of 60 WPM, and flexibility for various shifts. Enjoy competitive compensation, perks like discounts at restaurants and health support, and opportunities for professional development. Join us to contribute to exceptional guest experiences.

Benefits

25% discount at restaurants

½ price passes at Grouse Mountain

RRSP Matching for eligible employees

Free mental health support

Qualifications

• Minimum typing speed of 60 WPM required.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Applicants must commit to Full-Time training with 120 hours.

Responsibilities

• Answer inbound calls professionally and courteously.
• Timely completion of reservations and email responses.
• Engage in webchat interactions.

Skills

Excellent customer relations

Typing skills

Attention to detail

Multitasking ability

Proficiency in Microsoft Office

Adaptability

Tools

TravelClick

Opera Cloud

Job description

A leading Canadian hospitality group seeks enthusiastic Reservations Agents for their Guest Support Centre in Metro Vancouver. As the first point of contact for guests, you'll answer calls, complete reservations, and promote properties. The ideal candidate will have excellent customer relations skills, a typing speed of 60 WPM, and flexibility for various shifts. Enjoy competitive compensation, perks like discounts at restaurants and health support, and opportunities for professional development. Join us to contribute to exceptional guest experiences.