Remote Customer Service Agent (Work at Home)

MCI; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading business process outsourcing company in Canada is seeking customer service representatives to assist customers and resolve issues efficiently. Candidates should have a high school diploma, excellent communication skills, and be comfortable using technology. This role offers competitive pay, flexible work-from-home options, and opportunities for career advancement.

Benefits

Competitive hourly pay

Comprehensive benefits

Flexible work-from-home options

Paid training

Engaging work environment

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Assist customers by listening to their needs and resolving issues efficiently.
• Utilize technology to manage customer accounts and perform necessary tasks.
• Identify sales opportunities and promote products and services.
• Ensure customer satisfaction through effective problem-solving.
• Escalate unresolved customer dissatisfaction to management.

Skills

Organizational skills

Written communication skills

Oral communication skills

Typing speed

Basic Microsoft Office knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive hourly pay with potential bonuses
• Comprehensive benefits including medical, dental, vision, and life insurance
• Flexible work-from-home options with a casual dress code
• Opportunities for career advancement and internal promotions
• Paid training to enhance skills while earning a paycheck
• Engaging work environment with daily contests and prizes

What to Expect (Job Responsibilities)

• Assist customers by listening to their needs and resolving issues efficiently
• Utilize technology to manage customer accounts and perform necessary tasks
• Identify sales opportunities and promote products and services
• Ensure customer satisfaction through effective problem-solving and call handling
• Escalate unresolved customer dissatisfaction to management as needed

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications)

• Experience in customer service or sales environments
• Strong problem-solving and conflict resolution skills
• Ability to thrive in a fast-paced and changing work environment
• Excellent interpersonal skills for building relationships with customers and team members

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