Regional Administrative Specialist

MD Financial Management; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A financial services firm in Canada is looking for a motivated individual to handle client documentation and support Advisors. The ideal candidate will have a college diploma in business, demonstrate knowledge of financial services, and possess strong organizational skills. Responsibilities include preparing documentation, maintaining client databases, and responding to inquiries. The role demands excellent communication and the ability to manage multiple priorities effectively.

Qualifications

• Demonstrated knowledge of estates, trusts, and applicable tax issues.
• Initiative and resourcefulness in client service.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Prepare and process client documentation as directed.
• Maintain the accuracy of the client contact database.
• Prepare files for client meetings and respond to inquiries.

Skills

Knowledge of financial services industry

Organizational skills

Attention to detail

Verbal communication skills

Written communication skills

Education

College diploma in business or commerce

Canadian Securities Course (CSC)

Tools

Microsoft Office Suite

CRM2

Job description

Overview

Is this role right for you?

Responsibilities

• Be accountable for the preparation and processing of client documentation and inputting transaction requests as directed by Advisors and Portfolio managers
• Work with Advisors, as well as a larger regional team of Administrators
• Be responsible for maintaining the currency and accuracy of the client contact database, ensuring all applicable information and notes are recorded correctly
• Play an important role in booking and preparing files for client meetings, responding to time-sensitive requests from Advisors during client meetings, preparing correspondence and ensuring a quick and efficient response to all inquiries from current and prospective clients regarding MD products and services
• Maintain a follow-up system for inquiries and issues, ensuring expeditious resolution based on MD specified service standards
• Support and participate in the research and resolution of a variety of client concerns as well as contributing to special projects, as required
• Ensure that monthly compliance-related tasks, such as compliance reporting logs and following up on non-compliant paperwork, are completed efficiently
• Liaise with Accountants and third parties to provide tax documents or statements as requested
• Perform general office duties, including reception coverage, when required

Qualifications

• College diploma in business, commerce or equivalent
• Demonstrated knowledge of the financial services industry and rules regarding estates, trusts, RESPs, RDSPs, FHSAs RRSPs / RRIFs, TFSAs, non-registered investments, and applicable tax-related issues
• Proficiency with Microsoft Office Suite
• Working knowledge of CRM2
• Canadian Securities Course (CSC) & Conduct and Practice Handbook (CPH) are considered assets
• A dedication to client service
• Strong organizational skills
• Strong attention to detail and follow-through skills
• Excellent verbal and written communication skills
• Initiative and are resourceful
• An ability to work independently or effectively within a team
• An ability to manage multiple priorities in a fast- paced environment
• An ability to effectively manage change
• A focus on achieving results