Quantum Software Support Engineer II – Remote

D-Wave Quantum Inc.; Remote; CAD 126,000 - 190,000; Full time

Job summary

A leading quantum computing company is seeking a Software Specialist, Support II to assist a global customer base in developing applications using their quantum technology. The role involves troubleshooting customer issues, collaborating with development teams, and requires a bachelor's degree in a technical field along with a passion for technology. Benefits include comprehensive training, competitive pay, and opportunities for travel. This position emphasizes problem-solving and strong communication skills in a dynamic environment.

Benefits

Competitive compensation

Comprehensive training

Equal employment opportunity

Qualifications

• 2+ years of experience in customer-facing software support or technical operations.
• Passion for technology and curiosity-driven mindset.
• Strong organizational and communication skills.

Responsibilities

• Develop knowledge of D-Wave’s software tools to support customer issues.
• Triage, troubleshoot, escalate, and resolve customer support requests.
• Administer internal and external customer accounts.

Skills

Customer-facing software support

Technical operations

Application support

Problem-solving

Communication skills

Intermediate programming skills (Python)

Education

Bachelor's degree in computer science, science, math, or engineering

Tools

Linux

ZenDesk

PagerDuty

Atlassian products

Job description

A leading quantum computing company is seeking a Software Specialist, Support II to assist a global customer base in developing applications using their quantum technology. The role involves troubleshooting customer issues, collaborating with development teams, and requires a bachelor's degree in a technical field along with a passion for technology. Benefits include comprehensive training, competitive pay, and opportunities for travel. This position emphasizes problem-solving and strong communication skills in a dynamic environment.