Program Manager, Go-To-Market (GTM)

Lightspeed Commerce; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A software company located in Toronto is seeking a Program Manager to lead key initiatives across the organization. The role focuses on driving strategic progress, operational efficiencies, and fostering collaboration across teams. Ideal candidates will have 3-5 years of program management experience, strong stakeholder management skills, and be comfortable in a fast-paced environment. The position offers a flexible work environment and various benefits to ensure a healthy work-life balance.

Benefits

Flexible paid time off

Equity options

Pension plan contributions

Training opportunities

Health and wellness credit

Volunteer time off

Employee-led networks

Computer purchase program

Enhanced parental leave

Qualifications

• 3–5 years experience in program/project management.
• Ability to manage multiple teams and build relationships.
• Experience in high-growth environments, ideally SaaS.

Responsibilities

• Lead execution of key initiatives across the GTM organization.
• Monitor progress against OKRs and KPIs.
• Support stakeholders in program execution best practices.

Skills

Program management

Stakeholder management

Data analysis

Communication

Agility

Job description

Hi there! Thanks for stopping by

As a Program Manager, you will lead the execution of key initiatives across Lightspeed's Go-To-Market (GTM) organization, driving strategic progress and operational efficiencies. Sitting within the President's Office, you will collaborate closely with teams across GTM and the broader Lightspeed organization to ensure seamless execution of priority programs. By leveraging structured execution frameworks, you will align cross-functional teams, track progress against OKRs, and drive measurable business impact. Your ability to orchestrate complex initiatives with clarity and precision will be essential in delivering results efficiently and effectively.

Additionally, you will support stakeholders in applying best practices for program execution while building strong relationships with senior leaders to drive alignment on high-priority initiatives. Given Lightspeed's dynamic environment, adaptability is key—you will proactively respond to shifting business needs, supporting both the GTM team and Lightspeed's broader strategic goals as market conditions and opportunities evolve.

What you'll be doing:

• Partner with departmental leaders to understand their strategies and support the execution of programs that deliver measurable business outcomes.
• Oversee the planning, coordination, and delivery of key GTM initiatives, ensuring alignment with broader company priorities.
• Build strong cross-functional relationships and act as the primary liaison between business teams and central stakeholders (e.g., Finance, Systems, Data).
• Monitor progress against OKRs and KPIs; surface risks early and facilitate timely decision-making.
• Track and communicate progress through dashboards, status reports, and stakeholder updates.
• Apply program management discipline across planning, governance, execution, and post-mortem activities.
• Leverage change management principles to ensure programs remain aligned despite evolving priorities.
• Support the adoption of best practices and standardized processes across the PMO and GTM teams.
• Contribute to operational excellence by identifying gaps, streamlining workflows, and scaling repeatable practices.
• Be flexible and willing to take on new challenges as GTM and company needs evolve.
• Contributing as part of the wider team to achieve organizational objectives even if

this means doing things that aren't strictly within the scope of your role!

What you need to bring:

• 3–5 years experience in program/project management or a similar role in a fast-paced environment.
• Background in facilitating, and working across multiple teams building stakeholder relationships, collaboratively, for outstanding business and individual outcomes.
• Experience working with data, insight and financial outcomes and objectives; clearly articulating outcomes within a commercial environment.
• Comfort in operating in ambiguity across a large, growing, complex, global organisation and seeking cross organisational alignment - ability to act with calm
• Strong proficiency in the creation and maintenance of program artefacts such as a Program charter, program plan, RAID Logs/project plans and status updates.
• Adept and proactive at monitoring and tracking program progress, identifying risks, and implementing mitigation strategies.
• Great communicator (at all levels/across multiple stakeholders) with a focus on initiative progress and outcomes, clear decision making and data-driven actions and outcomes.
• Ideally experience in a high growth environment, ideally SaaS
• Ideally experience in a global organization

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the "Apply" button and give it a try!

What's in it for you?

You'll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

#LI-DS1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are: Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the NYSE and TSX. With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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