Product Manager Vice President - Small Business Sales - Payments

J.P. Morgan; Toronto; On-site; CAD 120,000 - 150,000; Full time

Job summary

A leading global financial institution in Toronto is seeking a Product Manager Vice President to drive product innovation within its SMB Merchant Services Payments team. The successful candidate will manage the entire product life cycle, develop customer-centric strategies, and collaborate with cross-functional teams to ensure top-quality product delivery. Applicants should have a bachelor's degree, 5+ years of relevant experience, and a strong track record in developing SaaS products.

Qualifications

• 5+ years of experience in product management or relevant domain.
• Experience building SaaS products with modern technology stacks.
• Advanced knowledge of product development life cycle.

Responsibilities

• Develop product strategy and vision delivering customer value.
• Manage discovery efforts and market research for customer solutions.
• Oversee the product lifecycle from ideation to launch.

Skills

Product management

Problem-solving

Leadership

SaaS product development

Data analytics

Education

Bachelor's degree in business, finance, engineering, or a related field

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager Vice President in the SMB Merchant Services Payments team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Partner with Sales, Operations, Servicing, customer experience and other stakeholder teams to identify opportunities, pain points and address those through right product prioritization.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Oversee the entire product lifecycle from ideation to launch, ensuring timely delivery of high-quality products.
• Work closely with design, engineering, compliance, and marketing to drive product decision, trade off assessment, and other key considerations.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Required qualifications, capabilities, and skills

• Bachelor’s degree in business, finance, engineering, or a related field.
• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Aptitudetolearn,solve challengingproblemsandapassiontodeliver greatuserexperiences
• ExperiencebuildingSaaSproducts forbusinesses,withastrongtrack recordof success; experience in designing/building solutions with modern technology stacks including APIs, microservices, public cloud, etc.
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong leadership presence and ability to influence and partner across cross-functional teams; as well as strong verbal/presentation and written communication skills.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Payment domain knowledge with merchant service ecosystem, card payment experience and Canadian payment landscape would be a preferred option.
• MBA degree would be a preferred choice.