Product Advisor | Market Mall (November - January)

Rocky Mountain Soap Company; Calgary; On-site; CAD 60,000 - 80,000; Part time

Job summary

A natural products retailer in Calgary is seeking a Product Advisor to provide exceptional customer service and promote a love for natural products. The ideal candidate will have experience in retail, demonstrate team spirit, and be flexible with working hours. This seasonal role offers $15.00 - $17.00 per hour with bonus opportunities and substantial product discounts.

Benefits

Monthly retail bonus

Product discounts

Dedicated coaching for potential optimization

Participation in Culture Club activities

Qualifications

• Proven success in offering customer service in a retail setting.
• Willingness to work evenings, weekends, and holidays.
• Passion for natural products.

Responsibilities

• Create memorable customer experiences in-store.
• Support team spirit and share product knowledge.
• Address customer concerns promptly.

Skills

Customer service

Team collaboration

Knowledge of natural products

Adaptability

Job description

Who we are

At Rocky, we feel our best in nature and we nurture ourselves with nature. For 25 years we’ve been studying the Earth and formulating everyday essentials that nurture your skin, body, and hair, crafted with care in the Canadian Rockies. We’re growing too, with 13 stores in Western Canada and expanding nationwide, including two new locations in Ontario this year: Upper Canada Mall in Newmarket and Sherway Gardens in Etobicoke. Our stores are designed to bring nature indoors, guiding customers through immersive experiences anchored by our signature sink unique to each location. We’re building a culture-focused team that believes we are part of a greater ecosystem and can make a positive impact in our communities and the Earth.

The position

The Product Advisor is responsible for creating a memorable, authentic, and sudsy experience in our stores for all customers. Utilizing a wealth of natural product knowledge and experience, you will advise our customers on the journey toward a natural product, or a whole new lifestyle. This is a seasonal position requiring a minimum availability of 15 hours per week, with a target start date at the beginning of November.

What you\'ll be doing

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
• Encourage, support, and share knowledge with team members to cultivate team spirit
• Participate in the completion of in-store presentation to defined brand standards to create an optimal and consistent shopping experience
• Share customer feedback and observations with the Store Leader to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Strive to drive revenue and performance metrics including revenue, ATV, and conversion
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience

Does this sound like you?

• You have proven success in offering extreme customer service in a retail setting
• You are a team player and a kind person
• You have a love for natural products and a desire to share your passion with your team and your customers
• You have an ability and passion to have fun, laugh and promote kindness
• You have a fearlessness to \"give it a go\"
• You have a flexible schedule and are available to work evenings, weekends, and holidays. This position requires a minimum availability of 15 hours per week, including at least two closing shifts per week and availability on two out of three weekend days (Friday, Saturday, Sunday)

What\'s in it for you?

• This position pays $15.00 - $17.00 per hour, based on experience, with the opportunity to earn a monthly retail bonus
• Significant product discounts
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club activities

Application

• We are accepting applications for the Product Advisor position until suitable candidate are found.
• Eligibility: Candidates must be legally authorized to work in Canada.
• Apply online or drop by our store with a resume, we would love to meet you!