Principal Insights Researcher

Staples Advantage Canada; Halifax; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading promotional products company in Halifax is seeking a Principal Insights Researcher to support customer service operations through strategic research and data analysis. The ideal candidate will possess strong analytical capabilities, excellent communication skills, and experience translating research into actionable business recommendations. This role aims to enhance customer satisfaction and improve business efficiency with innovative methodologies and tools.

Qualifications

• Strong analytical and critical thinking abilities with attention to detail.
• Excellent communication and presentation skills.
• Proven ability to manage multiple projects in a fast-paced environment.
• Demonstrated track record in research with tangible business impacts.
• Statistical analysis and data interpretation skills required.

Responsibilities

• Conduct comprehensive research on customer service trends and feedback.
• Develop and implement innovative research methodologies.
• Collaborate with teams to align research with business strategies.
• Translate insights into actionable recommendations.
• Contribute to the implementation of analytical tools.

Skills

Analytical skills

Communication skills

Project management

Statistical analysis

Leadership

Education

BA/BS degree in Marketing, Business, Statistics, or a related field

Master’s degree in a relevant field (preferred)

Tools

Excel

Power BI

Python

R

STATA

Job description

Staples Promotional Products

Principal Insights Researcher

Work Model; Remote

Our customer service team supports our company through their confidence, knowledge, and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience.

The Principal Insights Researcher in Customer Service is a strategic role focused on harnessing data and research to drive innovation and informed decision-making within customer service operations. This individual is responsible for conducting in-depth research and analysis to uncover insights that enhance customer satisfaction and business efficiency.

What you’ll be doing:

• Conduct comprehensive research and analysis related to customer service trends and feedback.
• Develop and implement innovative research methodologies and data analysis protocols.
• Collaborate with cross-functional teams to align research efforts with broader business strategies.
• Translate insights into actionable recommendations that directly enhance customer satisfaction and drive business improvements.
• Advocate for and contribute to the implementation of cutting-edge analytical tools to stay ahead of industry trends.
• Engage with a variety of stakeholders to share research findings and influence decision-making processes across multiple levels of the organization.
• Exercise autonomy and proactive problem-solving in complex research activities.

What you bring to the table:

• Strong analytical and critical thinking abilities, with a keen eye for detail and trends.
• Excellent communication and presentation skills to clearly articulate insights and recommendations.
• Proven ability to manage and prioritize multiple projects in a fast-paced environment.
• Demonstrated track record in research that results in tangible business impacts.
• Strong statistical analysis and data interpretation skills.
• Leadership experience mentoring junior researchers and fostering a collaborative, innovative team environment (preferred).

What’s needed- Basic Qualifications:

• BA/BS degree in Marketing, Business, Statistics, or a related field or equivalent work experience.
• 5+ years of experience in research or a related field, with a preference for experience in customer service operations.
• Experience with advanced research methodologies and statistical software (e.g., Excel, Power BI, Python, R, STATA, etc.)
• Experience translating research into actionable business recommendations.

What’s needed- Preferred Qualifications:

• Master’s degree in a relevant field.
• Leadership experience in a research setting.