Patient Services Representative - Mental Health

Collingwood General and Marine Hospital; Collingwood; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community healthcare provider in Simcoe County is seeking a Patient Service Representative for Mental Health Services. The role involves managing schedules, ensuring efficient operations, and requiring strong organizational and communication skills. Candidates should have experience in administrative support and a solid understanding of mental health. This part-time, temporary position offers a wage of $31.449 - $31.845 per hour with potential shift premiums. Join a dedicated team committed to patient care and a supportive work environment.

Benefits

Health Care Providers Group Insurance Plan

Option to enroll in HOOPP

Employee & Family Assistance Program

Qualifications

• Minimum of two years of recent experience in administrative support in a healthcare setting.
• Strong understanding of mental health disorders and outpatient mental health services.
• Exceptional problem-solving and critical-thinking skills.

Responsibilities

• Manage schedules and maintain accurate records for Mental Health Services.
• Assist in training and orienting new team members.
• Respond to calls from patients and redirect inquiries appropriately.

Skills

Organizational skills

Attention to detail

Communication skills

Problem-solving skills

Leadership qualities

Tools

Microsoft Office Suite

Electronic medical records

Job description

Patient Service Representative – Mental Health Services

Job ID: 2026-007

Overview

Collingwood General & Marine Hospital (CGMH) is located on the beautiful shores of Georgian Bay and surrounded by the Blue Mountains. CGMH is an 84‑bed acute care hospital serving over 74,000 permanent residents and welcoming 3.5 million annual visitors across Collingwood, Clearview, Wasaga Beach, and the Blue Mountains. Our team of over 1,200 staff, physicians, midwives, and volunteers is dedicated to delivering high‑quality care in areas including emergency, surgery, orthopaedics, obstetrics, dialysis, diagnostics, and mental health. Through our bold strategic plan, Tomorrow is Built Today, we are transforming care in South Georgian Bay.

To learn more about our redevelopment and capital campaign, visit: https://cgmh.on.ca/who-we-are/strategic-plan

Our Culture

At Collingwood General & Marine Hospital, our people are at the heart of everything we do. We foster a workplace rooted in kindness, collaboration, continuous growth, and accountability. These values guide how we treat each other and how we care for our patients, creating an environment where trust, respect, and excellence thrive.

Commitment to Our Values

• Being kind – fostering a culture of compassion, empathy, and dignity in every interaction
• Supporting each other – working together across all roles to uplift our team and our patients
• Leading by example – setting a standard of integrity, fairness, and professionalism
• Continuously growing – embracing curiosity, innovation, and learning to adapt to future needs

Benefits

• CGMH endorses the Health Care Providers Group Insurance Plan which provides Group Benefits for you and your eligible dependents by enrollment only.
• Option to enroll in HOOPP (Healthcare of Ontario Pension Plan)
• Includes 4% vacation pay and 14% pay in lieu of benefits
• Employee & Family Assistance Program (EFAP) and access to Perkopolis discounts
• Access to Employee Education Assistance Program

The Opportunity

The Patient Services Representative is responsible for the efficient operation of the Mental Health Services area by effectively managing schedules and maintaining accurate records. The position requires strong organizational skills, attention to detail, and excellent communication skills to facilitate effective patient care and to provide efficient clerical support to team members.

Qualifications

• Minimum of two years of recent, relevant experience in administrative support, preferably within a Mental Health or healthcare setting
• Demonstrated experience in database management and statistical reporting, with a strong attention to detail and accuracy
• Solid understanding of mental health disorders, psychiatric terminology, and the complexities of outpatient mental health services
• Proven ability to manage crisis situations with professionalism, empathy, and sound judgment
• Strong leadership qualities with the ability to support team development, mentor new staff, and contribute to a positive workplace culture
• Exceptional problem‑solving and critical‑thinking skills, with the ability to make independent decisions and prioritize competing demands
• Effective and respectful communication skills, both verbal and written, with the ability to engage professionally with patients, families, physicians, and interdisciplinary teams
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), electronic medical records, and other relevant database systems
• Knowledge of medical file systems and confidentiality standards
• Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers
• Must adhere to the duties of workers, as stipulated in the Occupational Health and Safety Act
• Must have the ability to effectively communicate (written and verbal) in the English language; additional language(s) is an asset
• Must have basic computer skills
• Must be dedicated to professional growth & development
• Must be able to perform all bona‑fide and essential duties of the position, which may include physical demands such as moving/transferring patients, pushing, pulling, bending, etc.
• Must have demonstrated excellent attendance/performance record
• Excellent organization and prioritization skills
• Ability to work independently and effectively communicate with other members of the health care team

Duties and Responsibilities

Leadership & Team Support

• Supports the Manager, Chief of Psychiatry, and Psychiatry team with administrative and clerical tasks, demonstrating initiative and leadership in managing priorities
• Assists in training and orienting new team members, fostering a collaborative and supportive work environment
• Participates in team meetings, prepares agendas in collaboration with the Manager, takes minutes, and ensures timely distribution
• Represents the department on committees as requested, contributing to organizational goals and initiatives

Mental Health Knowledge & Client Interaction

• Applies foundational knowledge of mental health disorders to support patient care coordination and communication
• Greets patients and families warmly, ensuring a respectful and inclusive environment
• Coordinates scheduling for outpatient mental health services, ensuring timely access to care
• Processes new referrals and discharges with attention to detail and confidentiality

Crisis Management & Communication

• Responds to calls from patients, families, physicians, and community agencies, using sound judgment to triage and redirect inquiries appropriately
• Demonstrates calm and effective communication during high‑pressure or crisis situations
• Maintains current outpatient mental health schedules and ensures accurate documentation for payroll and reporting

Problem Solving & Critical Thinking

• Maintains and oversees clerical support services, identifying and resolving workflow issues proactively
• Coordinates Ontario Telemedicine Network (OTN) meetings and training sessions, ensuring smooth logistics
• Manages office supplies and equipment, obtaining approvals and anticipating departmental needs
• Assists with administrative tasks such as scanning, filing, and medication renewals, applying critical thinking to prioritize tasks

Data Management & Reporting

• Maintains program statistics in alignment with internal and external reporting requirements
• Ensures accurate and timely documentation in patient records and administrative systems

Health & Safety and Continuous Improvement

• Actively participates in the Hospital’s Health and Safety Internal Responsibility System
• Contributes to continuous improvement initiatives aimed at enhancing the patient experience
• Promotes a culture of excellence, innovation, and safety within the outpatient mental health team

More Information

Location: Mental Health Services
Employee Group: SEIU Clerical
Employment Type: Temporary Part‑Time (approximately 16 months)
Start Date: In line with next Hospital Orientation intake
Hours of Work: 2 days per week, Monday to Friday. Please be reminded that as a Hospital, in order to provide the necessary patient care, our operations run 24/7. Therefore, depending on the program for which you are applying, it may be an expectation that you are available to work weekdays and weekends, as well as all shifts - days, evenings, and nights.
Wage: $31.449 - $31.845 per hour plus applicable shift premiums for evenings, nights and weekends.

How to Apply

If you are interested in joining our inspiring team, please apply online before 11:59 pm EST on the posting close date by submitting an updated copy of your resume and cover letter in PDF or Word format.
Due to the volume of applications, only those selected for an interview will be contacted. Please be advised that as part of the mandatory screening process CGMH requires professional references, verification of academic training, professional accreditation, plus a current Police Vulnerable Sector Check.

Inclusive Selection Process

Collingwood General & Marine Hospital is committed to an inclusive, barrier‑free selection process. We encourage all qualified individuals who may contribute to a diverse and inclusive workplace to apply. If contacted regarding a competition, please advise Human Resources of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.