Patient Engagement & Retention Specialist

LASIK MD; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading healthcare clinic in Calgary is seeking a Patient Engagement & Retention Specialist (Clinical Counselor). This role involves presenting treatment options, providing information about surgery, and enhancing patient satisfaction through personalized consultations. Candidates should have a background in customer service, excellent communication skills, and the ability to use various computer tools. This position offers a permanent full-time role along with benefits including bonuses, vacations, and a supportive work environment.

Benefits

Bonus eligibility

Free LASIK surgery

3 weeks vacation

Group insurance

RRSP match

Qualifications

• Broad background in customer service or retention.
• Experience as an account manager or sales representative is an asset.
• Flexibility in work schedule including occasional Saturdays.

Responsibilities

• Present treatment options to patients.
• Provide accurate information regarding surgery and pricing.
• Manage and address patient questions in a timely manner.
• Enhance patient satisfaction through personalized consultations.
• Use computer tools for tracking and reporting.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Proficient in computer tools

Tools

Outlook

Word

Excel

EMR systems

Job description

See if you are our next:

PATIENT ENGAGEMENT & RENTENTION SPECIALIST (CLINICAL COUNSELOR) | Calgary

Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

A look at your benefits

• You are eligible to receive a bonus.
• You have a permanent full-time position (approx. 35hrs p/week).
• You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
• You benefit from group insurance, telemedicine & RRSP match.
• You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

Your tasks at a glance

• You present treatment options to prospective patients.
• You provide accurate information to patients regarding surgery, pricing, and scheduling.
• You manage and address patient questions accurately, concisely, and in a timely manner.
• You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
• You are proficient in using computer tools such as Outlook, Word, Excel, and EMR systems for tasks such as results tracking, reporting, follow-ups, and managing patient-related activities.

A clear view of your assets

• You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
• Your experience as an account manager or sales representative is considered an asset.
• You have the desire to succeed while helping customers achieve their goals.
• You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills.
• You have excellent communication skills.
• Schedule: You have flexible work availability between Monday to Friday (8:00 AM - 4:30 PM) as well as occasional Saturdays on a rotational basis.

From our point of view

If you think you are the right candidate for this position and are ready to join a passionate and dedicated team, apply now.

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