Slot Attendant

Great Canadian Entertainment; Fraserville; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading entertainment company in Ontario is seeking a dedicated Casino Attendant to provide exceptional customer service while managing slot machines. The successful candidate will oversee jackpot payouts, assist customers with machine issues, and ensure adherence to company policies. The ideal applicant should have a high school diploma, strong mathematical and communication skills, and the ability to obtain a Gaming License. Working in a dynamic casino environment with varied hours, this role emphasizes safety, customer care, and teamwork.

Qualifications

• High School diploma required; post-secondary education preferred.
• Must obtain a Gaming License.
• Must possess strong customer service and mathematical skills.

Responsibilities

• Provide excellent customer service while overseeing slot machines.
• Verify and process jackpots and handle machine problems.
• Ensure compliance with company policies and safety regulations.

Skills

Customer service skills

Strong mathematical skills

Strong verbal communication skills

Strong written communication skills

Education

High School diploma

Post-secondary education

Job description

Position Summary

Under the direct supervision of the Operations Manager this position will provide excellent customer service while overseeing the slot machines in a specified area of the casino, helping customers with jackpot payouts, and handling problems regarding the machines. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Adhering to all GCC, BCLC and HR policies as they relate to functions of the position
• Maintain a high level of knowledge of slot machines
• Provide professional and courteous customer service
• Verify and process jackpots, short pays, cancelled credits and hand-pay
• Comply with policies and procedures for all notable and significant cash / cash equivalent transactions
• Maintain a clean, tidy, and pleasant environment for the customer
• Performing hopper fills
• Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education And Qualifications

• High School diploma; post-secondary education an asset
• Ability to successfully obtain a Gaming License
• Customer service skills
• Strong mathematical skills
• Strong verbal and written communication skills
• Second language an asset
• Ability to be adaptable and flexible with work schedule

Work Environment Considerations

• Regular casino environment, standing for long periods of time, some exposure to noise, non-traditional work hours