Optometric Assistant - Fixed Term Contract

FYidoctors; Windsor; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading eyecare provider in Windsor is seeking a full-time Optometric Assistant to join their clinic. Responsibilities include welcoming patients, managing appointments, and assisting with eyewear selection. The ideal candidate has previous optical experience and exceptional customer service skills. Enjoy competitive wages, benefits package, and a supportive work environment.

Benefits

Competitive wages including quarterly bonuses

Comprehensive benefits package

Ongoing training and development opportunities

Qualifications

• Previous optical experience is required.
• Experience in a customer-facing environment preferred.
• Passion for delivering exceptional customer service.

Responsibilities

• Welcoming patients and providing excellent customer service.
• Checking patients in and out of the office.
• Managing appointment bookings and billing.
• Administering pre-testing services.
• Educating clients on eyewear choices.

Skills

Previous optical experience

Customer service skills

Comfort with technology

Great communication skills

Multi-tasking ability

Job description

FYidoctors - Windsor - Walker Rd clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Optometric Assistant.

This position is a full-time fixed-term role working 30-40 hours per week. Our clinic is open Monday to Friday. This is a term position through to December 2026.

You will play a critical role within FYidoctors by delivering world-class service to make a positive impact on the lives of our patients everyday. As our newest Optometric Assistant you'll often be the first point of contact with the public and your responsibilities will include front desk reception, pre‑testing and the retail sale of eyewear.

What Will You Be Doing?

• Welcoming patients into the clinic, providing excellent customer service and fostering a positive patient experience
• Checking patients in and out of the office
• Communicating with patients in person, by phone, and by email
• Managing appointment bookings, prescription printouts and billing and payments
• Administering pre‑testing services
• Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
• Informing patients about advances in corrective eyewear solutions as well as assisting with the selection of frames to suit their aesthetic and performance needs
• Interpreting optical prescriptions as written by an optometrist
• Performing frame and facial measurements to ensure correct fit and positioning of new eyewear and performing repairs and adjustments to returning patients'
• Placing Contact Lens orders and assisting with fittings
• Upholding excellent customer service standards

What Do You Bring?

• Previous optical experience is required
• Previous experience in a customer‑facing, preferably retail environment preferred
• Passion for delivering exceptional customer service
• A high level of comfort using technology and computers
• Great communication skills
• Ability to multi‑task in a fast‑paced environment

How You'll Benefit:

• Competitive wages including quarterly bonuses (for qualifying clinics)
• A comprehensive benefits package that includes outstanding optical coverage
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities to help you develop your career

Why You Should Join Us:

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor‑led, patient‑first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.