On‑Site IT Support Specialist – Networks & End‑User Tech

Tundra Talent Community; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading IT support provider in Calgary is seeking an IT Support Specialist to deliver customer service driven technical support. Responsibilities include assisting with operating systems and network protocols, troubleshooting technical issues, and managing end-user requests. Candidates should have a diploma in Information Technology or Computer Science, along with A+ and Network+ certifications. This position requires 3+ years of related experience, excellent communication skills, and a valid driver's license.

Qualifications

• Minimum of 3 years experience in IT operations and infrastructure deployment.
• A+ & Network+ certifications required.
• Valid Driver’s License.

Responsibilities

• Provide technical support on operating systems and network protocols.
• Assist with incidents, problems, and service requests.
• Test fixes to ensure problems have been resolved.

Skills

Networking fundamentals (TCP/IP, DNS, DHCP, VPN, SMTP)

Microsoft 365 application products

Detail oriented

Excellent verbal and written communication skills

Education

Diploma or Degree in Information Technology, Computer Science, or related field

Tools

VOIP phone systems

Power Apps

BI platforms

Job description

A leading IT support provider in Calgary is seeking an IT Support Specialist to deliver customer service driven technical support. Responsibilities include assisting with operating systems and network protocols, troubleshooting technical issues, and managing end-user requests. Candidates should have a diploma in Information Technology or Computer Science, along with A+ and Network+ certifications. This position requires 3+ years of related experience, excellent communication skills, and a valid driver's license.