Office Assistant

Island Health; Courtenay; On-site; CAD 40,000 - 50,000; Full time

Job summary

A regional health authority in Canada is seeking an Office Assistant to provide clerical support to clinical staff. Key responsibilities include maintaining client records related to admissions and discharges, and site-specific receptionist duties. Candidates should have a Grade 12 graduation, additional Microsoft Office training, and one year of related clerical experience. Strong communication and multitasking skills are essential. This role emphasizes patient and staff safety, aligned with the organization's values.

Qualifications

• Grade 12 graduation with additional courses in Microsoft Office.
• One year of recent related clerical experience or equivalent combination of education and experience.
• Experience with adults and youth facing mental health and substance use issues preferred.

Responsibilities

• Provides clerical support services to clinical staff.
• Maintains client records for admissions, discharges, and transfers.
• Acts as receptionist, answering inquiries and booking appointments.

Skills

Typing 55 words per minute

Utilize Microsoft Office (Word, Outlook, Excel, Access)

Operate related office equipment

Effective oral and written communication

Ability to manage multiple tasks

Work as a part of a client-focused team

Tactful and courteous public interaction

Discretion and confidentiality

Education

Grade 12 graduation

Additional courses in Microsoft Office

Job description

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Coordinator, Administrative Services; Manager or designate the Office Assistant provides clerical support services to the clinical staff and service. Types and formats a variety of documents and maintains client records relating to admission, discharge and transfers. Provides site-specific receptionist services including answering general inquiries, greeting clients and booking appointments.

Qualifications

Grade 12 graduation, plus additional courses in Microsoft Office, plus one year of recent related clerical experience, or an equivalent combination of education, training and experience.

Experience preferred working with adults and youth with mental health and substance use issues.

Skills and Abilities

• Ability to type 55 words per minute.
• Ability to utilize Microsoft Office Application (e.g. Word, Outlook, Excel and Access)
• Ability to operate related office equipment, e.g., photocopier, facsimile
• Ability to communicate orally and in writing.
• Ability to deal with multiple tasks and priorities.
• Ability to work as a member of a client‑focused team.
• Ability to deal with the public in a tactful, courteous manner.
• Ability to act with discretion and maintain confidentiality.

Link To Full Job Description: https://jd.viha.ca/JD24.pdf