NICE CX-One Lead Engineer: IVR & Omnichannel

Miratech; Remote; CAD 90,000 - 130,000; Full time

Job summary

A global IT services company is seeking a skilled NICE CX-One Lead Engineer in Canada to contribute to a significant customer experience transformation for a top player in the healthcare industry. In this role, you will design and implement advanced routing solutions and modernize call center systems. The ideal candidate brings over 5 years of experience with NICE technologies and strong team collaboration skills. This position offers competitive pay, benefits, and the flexibility to work from anywhere.

Benefits

Competitive Pay and Benefits

Work From Anywhere Culture

Growth Mindset Opportunities

Welcoming Multicultural Environment

Social Sustainability Values

Qualifications

• 5+ years of experience with NICE InContact and/or NICE CXone.
• Strong conflict management skills with the ability to navigate and resolve issues.
• Ability to troubleshoot end-to-end call center applications.

Responsibilities

• Lead, design, and implement NICE-based routing solutions.
• Coordinate and execute release planning, development, testing, and deployment of IVR enhancements.
• Collaborate with cross-functional teams to optimize customer journeys.

Skills

Experience with NICE InContact

Scripting in NICE CXOne Studio

Conflict management skills

Organizational communication skills

Collaborative teamwork

Familiarity with Salesforce

Tools

RESTful Webservices / APIs

Job description

A global IT services company is seeking a skilled NICE CX-One Lead Engineer in Canada to contribute to a significant customer experience transformation for a top player in the healthcare industry. In this role, you will design and implement advanced routing solutions and modernize call center systems. The ideal candidate brings over 5 years of experience with NICE technologies and strong team collaboration skills. This position offers competitive pay, benefits, and the flexibility to work from anywhere.