Job Description
Responsibilities:
- Provide tier-3 (expert level) operational support for Firewalls, Proxies, IDS/IPS, and NAC to resolve critical business issues.
- Independently own security infrastructure support, troubleshoot complex issues, and recommend design modifications.
- Perform performance analysis, proactive troubleshooting, capacity planning, and ensure SLAs are met.
- Conduct change controls, update process documentation, and maintain team portals.
- Participate in root cause analysis, capacity planning, and performance tuning.
- Monitor network security connectivity, refresh heat maps, and create improvement plans for application performance.
- Automate operational tasks to streamline processes and increase robustness.
- Develop and maintain global trending reports for capacity and performance justification.
- Oversee vendor SLAs and manage relationships with service providers.
- Serve as the senior escalation point for critical incidents and lead troubleshooting efforts.
- Maintain policies, procedures, and conduct monthly service review meetings with stakeholders.
- Provide technical direction and leadership to the network security operations team.
- Perform packet captures and analysis using Wireshark and related tools.
- Coordinate cross-team activities and lead incident resolution efforts.
- Create and maintain documentation based on lessons learned and new implementations.
Requirement/Must Have:
- Bachelor’s degree in a related field or equivalent qualification.
- Industry certifications required (Food and Beverage Client, CCNP Security, CCDP, CCIE Security).
- Minimum 12+ years of experience in Network/Telecommunications roles.
- Expert-level experience with Firewall Management, Proxy Management, IDS/IPS, NAC, SD-WAN, VPN, etc.
- Strong experience with Cisco, Juniper, Palo Alto, Aruba, Zscaler, Symantec Secure Web Gateways, Cisco Firepower, iXIA IPS/IDS, etc.
- Deep understanding of routing protocols (BGP, OSPF), MPLS VPN, Multicast, Logical Overlay, and IOS-XR.
- Strong TCP/IP, packet capture analysis, and troubleshooting skills.
- Experience with vendor management, incident resolution, and monitoring tools.
- Excellent communication skills and ability to lead cross-functional teams.
Should Have:
- Working experience with public or hybrid cloud environments (Azure, AWS, GCP, Oracle, etc.).
- Experience with cloud-native or third-party firewalls on cloud platforms.
- Experience with Azure and AWS networking components (NSG, UDR, VPC, VNET, Route53, etc.).
Experience:
- Multi-cultural, geographically distributed team collaboration.
- 24/7/365 mission-critical network security operations support.
- Leading troubleshooting bridges and providing RCA documentation.
Qualification and Education:
- Bachelor’s degree or equivalent technical education.
- Advanced certifications (Food and Beverage Client, CCNP Security, CCDP, CCIE Security).