Mortgage Administrator

Peoples Group; Vancouver; Hybrid; CAD 55,000 - 60,000; Full time

Job summary

A financial institution in Vancouver is seeking a Bilingual Mortgage Administrator. The role involves delivering exceptional service, maintaining mortgage files, and reviewing documentation. Ideal candidates have experience in mortgage administration and are fluent in French and English. The position offers a competitive salary between $55,000 and $60,000 per year and a flexible hybrid work environment.

Qualifications

• 1-3+ years working in mortgage administration.
• Bilingual - Fluency in French / English required.
• Ability to prioritize and multi-task in a fast-paced environment.
• Detail-oriented with strong follow-up skills.

Responsibilities

• Deliver exceptional service to customers and brokers.
• Build relationships with Underwriters and Lawyers.
• Review documentation for compliance with company policies.
• Maintain well-organized and complete mortgage files.

Skills

Fluency in French

Fluency in English

Detail-oriented

Organizational skills

Strong communication skills

Interpersonal skills

Tools

Microsoft Office

Job description

Overview

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About Us

Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers\' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values : Trustworthy, Creative, Willing. We believe people don\'t choose a company to work for, they choose a company to join. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.

About The Work Environment

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you\'ll be working regular business hours, Monday to Friday between 8:00am and 5:00pm with flexibility around start / end times.

We are hiring for this position out of our Vancouver office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.

About You

You\'re detail-oriented with a passion for getting a job done well, experience in mortgage administration and a recognized skill for relationship-building. You know how to manage competing priorities with a keen understanding of your actions\' impact on real people. We take our responsibility to our partners and our clients very seriously and so do you.

About The Qualifications

• 1-3+ years working in mortgage administration.
• Bilingual - Fluency in French / English speaking and writing at a professional level required.
• Ability to prioritize, multi-task, organize, and execute in a fast-paced environment.
• Detail-orientated, with excellent organizational and follow-up skills.
• Strong written and oral communicator.
• Personable and professional.
• Successfully adapts to changing situations.
• Energetic works independently within the team.
• Proficient in Microsoft Office.
• Previous financial service experience.
• Ability to manage risk and compliance, and demonstrate the highest standards of integrity and ethical conduct.
• Strong interpersonal and communication skills.
• Work well in a team and have confidence dealing with people and addressing issues.
• Sound problem-solving skills, concise attention to detail and the tenacity to complete the task properly.

About The Day-to-day

• Deliver exceptional, professional, and courteous service to our customers and brokers.
• Build and maintain strong working relationships with Underwriters, Business Development teams, and Lawyers to facilitate the smooth and efficient closing of mortgage files.
• Review documentation for compliance with file-specific conditions and company policies, ensuring follow-ups with mortgage brokers for any outstanding requirements.
• Maintain well-organized and complete mortgage files.
• Verify and validate all required mortgage and client information for accuracy.
• Apply strong pipeline management skills by conducting regular follow-ups with mortgage brokers and partners to collect outstanding documentation as outlined in the mortgage commitment.
• Identify escalation items and collaborate with Underwriters or Managers to resolve them efficiently.
• Prepare and send instructional packages to FNF for solicitors, along with relevant supporting documents.
• Ensure all conditions are met and documentation is received, reviewing solicitor-prepared mortgage documents to confirm alignment with the terms of commitment and compliance with company policies and regulatory guidelines.
• Demonstrate a commitment to delivering outstanding personalized service.
• Stay current on applicable mortgage underwriting policies, procedures, and products.

Compensation

Peoples Group is pleased to offer employees a competitive annual salary. Salary for this position will vary between $55,000 and $60,000 per year depending on the knowledge, skills, abilities and experience that the chosen candidate possess. As part of our recruiting process, shortlisted candidates will be asked their salary expectations for this position.

Help us get to know you better by answering our application questions! Your participation is expected as an essential part of our selection process.

NOTE: Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.