Material Handler / Counter Sales

E.B. Horsman & Son; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading Canadian electrical distributor is hiring a Material Handler/Customer Service - Counter Sales in Edmonton. You will act as the primary point of contact for customers, providing excellent service and assisting with order assembly and shipping. The ideal candidate has a high school diploma, customer service experience, and is organized. This full-time position offers a supportive work environment with various benefits.

Benefits

Birthday off

Health, dental, and employee assistance program benefits

Annual profit-sharing

Employee share ownership program (ESOP)

RRSP matching after 1 year of employment

Access to EBH University for personal & professional growth

Qualifications

• 3+ years of customer service experience is an asset.
• 2+ years of electrical/lighting industry experience is an asset.
• Previous experience in warehouse operations including shipping/receiving is an asset.

Responsibilities

• Provide excellent customer service and troubleshoot issues.
• Assist in the warehouse with stock review, order assembly, and shipping.
• Maintain and build customer relations through product quotations and sales.

Skills

Customer service orientation

Attention to detail

Organizational skills

Basic mathematical skills

Communication skills

Education

High school completion

Tools

MS Office

Job description

Overview

Who We Are We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What We Offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

Onsite work location Located at 7223 68 Ave NW, Edmonton, AB T6B 3T6. This is a full-time, Monday to Friday, permanent position.

Why this role matters

The Material Handler/Customer Service - Counter Sales acts as the primary point of contact for incoming branch customers. They will be responsible for providing excellent customer service by interpreting customer needs, troubleshooting issues, ensuring order accuracy, and recommending products and solutions.

What To Expect In The Role

• Attention to detail. You will be required to work in the warehouse reviewing stock, assembling orders and shipping/receiving.
• Customer service orientated. Providing excellent customer service is key for this role as it will require maintaining and building customer relations through product quotations and sales.
• Multi-task individual. This role will require you to juggle through a number of client request and being able to meet competing timelines.
• Communicator. Communication is essential for this role, both verbally and written with our customers and while working with your colleagues.
• Highly organized. Being organized is key due to the high volume of customer requests that will require you to adjust and work through interruptions.
• Comfortable with technology. This role requires using the phone and computer to assist customer and using our internal systems.
• Warehouse Responsibilities: Duties will include order assembly, packing & shipping, receiving, stock keeping, warehouse maintenance, and customer/sales support, including operating equipment, managing inventory, processing shipments, and assisting with priority orders and customer inquiries.

Ideal candidate profile

• High school completion
• 3+ years of customer service experience is an asset
• 2+ years of electrical/lighting industry experience is an asset
• Previous experience in warehouse operations including shipping/receiving is an asset
• Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
• Basic mathematical skills
• Wide range of expertise in the products and services provided by E.B. Horsman & Son
• Project coordination experience
• Ability to be inclusive, collaborative, and respectful

Our Core Values

Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered