Manager of Service

Finning; Lethbridge; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading machinery services provider is seeking a strong leader for a service operations role in Lethbridge. This position involves planning, scheduling, and managing service workloads while ensuring operational safety and quality. The ideal candidate will have extensive experience in a mechanical service environment, along with proven management skills. Demonstrated proficiency in MS Office and service support systems is essential. This is a permanent, full-time role requiring flexibility for business needs.

Qualifications

• 5 to 10 years in a mechanical service environment.
• Minimum 5 years management experience in a dealership environment.
• Experience managing in a union environment is an asset.

Responsibilities

• Plan and manage service workload and resources.
• Lead staff through recruitment, coaching, and feedback.
• Ensure safety practices are followed by all personnel.
• Manage service operations to achieve financial results.

Skills

Leadership

Communication

Customer Service

Safety Practices

Tools

MS Office Suite

Service Support Systems

Job description

Company

Finning Canada

Number of Openings

1

Worker Type

Permanent

Position Overview

Effectively plan, schedule and manage service workload and resources to meet customers’ expectations for equipment service and maintenance. Responsible for the day-to-day operational requirements of the branch and to set the strategy and goals for the branch operations business plan.

This role is located in Lethbridge working a Monday to Friday shift however will require flexibility to meet business needs.

If you are a strong leader with a history of building high functioning teams and a focus on customer experience and operational safety, quality, quantity, this may be the job for you! Please apply today we would love to chat.

Job Description

• Responsible for the day-to-day leadership of staff, including recruitment and selection, orientation, coaching and mentoring, performance feedback, and supporting growth and development opportunities
• Support a healthy and safe workplace by ensuring that all safety practices and policies are followed by employees, contractors and on site customers
• Manage and monitor the work order process
• Continually identify and recommend opportunities to improve service to customers
• Responsible for managing service operations and assets to achieve best possible financial results, aligned with the corporate strategy and personal objectives
• Effective planning, management and reporting of service financial results, assets and facilities requirements
• Meet or exceed Service Work In Progress (SWIP) targets by effective management of workload and management of the Work Order process
• Represent the company in a professional and ethical manner and maintain effective relationships with internal departments and staff while maintaining confidentiality
• Foster an effective work environment which successfully contributes to employee engagement and the achievement of the business goals

Qualifications

• 5 to 10 years in a mechanical service environment
• Journeyman HET would be considered an asset
• Minimum 5 years management experience in a dealership environment
• Experience managing in a union environment would be considered an asset
• Proficiency in MS Office Suite and service support systems

Equal Employment Opportunity

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.