Luxury Reservation Sales Consultant

Accor; City of Moncton; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading hospitality employer in Moncton seeks candidates for a full-time position engaging with guests. Responsibilities include assisting with reservations and creating memorable experiences. Candidates should have fluent English and ideally French, along with experience in hospitality or customer service. The role offers remote work flexibility after training and comprehensive benefits.

Benefits

Vacation and paid holidays

Comprehensive medical and dental coverage

Annual wellness subsidy

Travel discounts at luxury hotels

Qualifications

• Professional-level fluency in English required.
• Experience in Hospitality, Tourism, Sales, or Customer Service.
• Ability to multitask efficiently on multiple software systems.

Responsibilities

• Answer inbound calls while assisting with room and suite reservations.
• Guide guests in choosing their ideal room and package.
• Uphold sustainability and ethical hospitality standards.

Skills

Fluency in English

Fluency in French

Customer Service

Sales

Education

Experience in Hospitality or Tourism

Job description

Join us at the Accor Global Reservation Centre where you can experience daily growth, meaningful work, and a welcoming culture! For 30 years we’ve been a presence in Moncton, proud to be an employer of choice, renowned for our community contributions and dedication to creating memorable luxury experiences for our guests.

Job Description

What You'll be Doing:

• Engage with Guests: Answer inbound calls in an unscripted, conversational manner while assisting with room and suite reservations for our luxury brands around the world, including iconic properties like the Fairmont Banff Springs, Fairmont Le Château Frontenac, the Sofitel Montréal, and many others
• Create Memorable Experiences: Guide your guests in choosing their ideal room and package, turning their moments into lasting memories with your sales expertise and personalized recommendations
• Use Your Creativity: As an Accor Heartist (Heart + Artist), you’ll bring warmth and creativity to every conversation, personalizing your offers to provide your guests with unique and authentic experiences while infusing our hospitality with creativity and passion
• Support Our Commitments: Uphold our standards of sustainability and ethical hospitality by embodying our values in every interaction
• Pioneering a new and innovative approach to hospitality

What's In It For You

Going beyond service standards and traditional employee value propositions, we provide personalized attention, welcoming atmospheres, and proactive wellbeing initiatives

• $21.13 hourly, which includes a $1.50 hourly premium for French language skills
• $19.63 hourly for English only
• Earn an additional $1.00 per hour shift premium for hours worked after midnight
• 4 weeks’ paid vacation, 13 paid statutory holidays, fully paid training, the position features a rotating work schedule, providing periodic weekends off
• Remote Work Flexibility: After successfully completing a 4-week, fully paid, and personalized onsite training program in Moncton (conducted in a small group setting), you will enjoy the flexibility and convenience of working remotely from home
• Comprehensive Benefits: Medical and dental coverage is provided for you and your family, with all premiums paid by the company and a company matching pension plan of up to 5%
• Annual wellness subsidy of $300 to invest in your well-being
• Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world
• Work in an environment that prioritizes genuine care

Qualifications

What You Need to Be Successful:

• Professional-level fluency in English required; fluency in French is an asset.
• Experience and/or education in Hospitality, Tourism, Sales, Customer Service, or Contact Centre, combined with a passion for helping others
• Multitask Efficiently: Seamlessly navigate multiple software systems while communicating with guests to offer smooth, efficient service

Availability, Location and Internet:

• Must be legally able to work full time in Canada
• Must be able to work from 5:30pm to 2:00am or 6:30pm to 03:00am (your choice), including weekends and holidays, with periodical weekends off
• This is a full-time, permanent career opportunity, part-time or student summer positions not available
• This is a remote (work from home) role; you must reside in and be working from NB, NS, or PEI
• Must attend 4 weeks of onsite initial training at our Moncton Centre; travel and accommodation provided for qualified candidates
• Must have a suitable home workspace, and a high-speed, direct internet connection

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We value diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career.