Live Chat Supervisor

The Brick; Edmonton; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading retail company in Edmonton is seeking a Chat Supervisor to lead their customer-focused team. Responsibilities include maintaining customer service excellence, recruiting and developing staff, and ensuring compliance with company policies. The ideal candidate has experience in customer service and a strong leadership background. This position offers a competitive remuneration package and opportunities for career progression.

Benefits

Health, Dental and Paramedical Services

Competitive remuneration package

Career progression potential

Employee discounts

Qualifications

• Two or more years of customer service or sales experience.
• Previous retail Supervisory or Senior Associate experience.
• Proven track record in customer service or retail management.

Responsibilities

• Maintain excellence in customer service and follow up processes.
• Recruit, hire, and develop staff through coaching.
• Lead by example, promoting teamwork within departments.

Skills

Customer service excellence

Team leadership

Communication skills

Problem-solving skills

Time management

Education

High school diploma or equivalent

Post-secondary education

Job description

Is this job for you?

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in our new launched Chat Team.

Responsibilities

Reporting to the Chat Operations Manager, the Chat Supervisor will have the following responsibilities:

• Maintain excellence in customer service, client communications and follow up processes
• Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
• Ensure customer escalations receive proper support and solutions
• Ensure 100% customer satisfaction
• Product knowledge and sales support
• KPI management
• Lead by example, promoting teamwork within all departments
• Understand, implement, and ensure compliance with all Brick Group policies & procedures
• Remote employee management

Qualifications

• High school diploma or equivalent; post-secondary education an asset
• Two or more years of customer service or sales experience
• Previous retail Supervisory or Senior Associate experience an asset
• Proven track record in customer service, operations, or retail management
• Excellent verbal and written communication skills
• Highly developed problem-solving skills
• Good time management skills and work ethic
• The ability to promote an extreme level of excellence and pride in customer service and store detail
• Flexibility to work any shift, including evenings and weekends, as required

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]