Level 2 Support Engineer

Astucemedia; Montreal (administrative region); On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading software solutions provider in Montreal is seeking an experienced DevOps engineer. The role involves owning L2 escalations, debugging issues, and collaborating with development teams. Candidates should have 3–5 years of experience in enterprise SaaS, SQL fluency, and familiarity with deploying virtual environments. Additional skills in scripting and broadcasting are a plus. The position offers a vibrant workspace and various employee benefits, including health insurance and wellness allowances.

Benefits

Comprehensive group insurance

RRSP matching program

Wellness allowance

Team activities & events

Office in a vibrant location

Qualifications

• 3–5 years experience in a similar role for enterprise SaaS or real-time systems.
• Experience with deploying virtual environments in cloud or on premise.
• Strong problem-solving and communication skills.

Responsibilities

• Own L2 escalations and fix issues across services and APIs.
• Investigate and debug ETL failures and schema drift.
• Communicate effectively with the dev team and customers.

Skills

L2/SRE/DevOps experience

SQL fluency

Experience with docker

Clear communication

Scripting (PowerShell/Python/Bash)

Tools

MongoDB

SQL Server

RabbitMQ

CloudWatch

Grafana

Job description

Astucemedia is a global leader in innovative creative and software solutions for real-time data visualization on live TV, studios, museums, immersive experiences, and sports venues. Our software and services enhance augmented reality graphics, virtual sets, video walls, interactive apps, and on-screen overlays across television and digital platforms.

We’re a team of passionate trailblazers who thrive on creativity, collaboration, and cutting‑edge technology—and we’re looking for someone who’s just as excited to shape the future with us.

With our proprietary Data Platform software and plugins for real‑time graphics engines by Vizrt, Unreal, and Unity, Astucemedia stands at the forefront of data‑driven graphics for finance, sports, and elections. Our esteemed clients include ABC News/Disney, NBC Universal, Fox Sports, CBS Sports, beIN Sports, NFL Network, BNN Bloomberg, Yahoo Finance, CBC, Radio‑Canada, Sky News Arabia, Al Arabiya, Dubai TV, The Media Majlis Museum in Qatar, and Times Square.

Job Description

• Own L2 escalations; reproduce/isolate/fix issues across services, APIs, data pipelines.
• Investigate and debug ingest/ETL failures, schema drift, throttling; run safe replays/backfills.
• Analyze logs/traces/DB metrics; apply targeted config changes/workarounds.
• Communicate effectively any issues, debug steps and requirements to the dev team for permanent fixes
• Support releases (staging checks, smoke tests, rollbacks).
• Write/update runbooks & KBs; tune alerts/dashboards; contribute to RCAs.
• Communicate clearly with customers; join bridge calls when needed.

Qualifications

• 3–5 years L2/SRE/DevOps for enterprise SaaS or real‑time systems.
• SQL fluency; comfort with queues/schedulers and reading .NET stacks.
• Experience with deploying virtual environments in cloud or on premise including docker
• Clear written/spoken customer comms.
• Nice to have : Broadcast/newsroom experience; scripting (PowerShell/Python/Bash); AWS Associate, familiarity with games engines, unreal and Unity, broadcast graphics engines e.g. Vizrt and data providers such as AP, Bloomberg and Opta.

Additional Information

Environment / Tech Stack:

Databases & Storage:MongoDB, SQL Server, Redis, RDS/DocumentDB, S3

Messaging & Queues:RabbitMQ

Monitoring & Observability:CloudWatch, Grafana, Prometheus

Comprehensive Group Insurance– including medical, dental, and online telemedicine support viaDialogue

RRSP Matching Program– plan for your financial future with company contributions

Wellness Allowance– support for personal well‑being (gym, sports, mental health, etc.)

Team Activities & Events– regular social and team‑building opportunities

Office in Montreal’s Old Port– a vibrant and inspiring workspace in the heart of downtown

Job Location