Leasing Agent

FirstService Residential Canada; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading property management firm in Canada seeks a Leasing Agent to manage leasing activities and maintain resident relations. The ideal candidate will have a high school diploma, experience in customer service, and strong knowledge of property management practices. This role requires excellent communication and organizational skills. The firm offers a dynamic work environment with opportunities for growth.

Qualifications

• Experience in retail leasing is an asset.
• 5+ years of customer service experience.
• Minimum 3 years of experience in a fast-paced office environment.

Responsibilities

• Execute property management policies and participate in the full leasing process.
• Maintain excellent resident relations and address inquiries.
• Provide updated vacancy reports and ensure compliance with the Residential Tenancies Act.

Skills

Excellent customer service skills

Strong interpersonal and communication skills

Ability to work effectively in a team and independently

Detail-oriented with problem-solving abilities

Education

High school diploma; post-secondary education or industry experience

Knowledge of the Residential Tenancies Act

Tools

MS Office

Yardi

Job description

Overview

Join to apply for the Leasing Agent role at FirstService Residential Canada.

FirstService Residential is North America’s leading property management firm. We’re looking for quality people who share our dedication to doing what’s right, improving residents’ quality of life, and building strong relationships with clients and teammates.

Responsibilities

• Leasing
  • Execute property management policies, procedures, and operations to FirstService Residential standards.
  • Participate in the full leasing process.
  • Maintain up-to-date knowledge of the portfolio (availability, vacancy, suite layouts, amenities, parking, etc.).
  • Conduct regular market research and provide input on pricing and strategy to maximize revenue and minimize vacancy.
  • Inspect vacant suites regularly to ensure Rent Ready condition.
  • Develop leads promptly (within three hours) with a goal of converting to personal tours.
  • Conduct personal tours outlining features and benefits of the area, property, and living at the property.
  • Review and approve rental applications within 1 business day according to guidelines from the Property Manager.
  • Verify income and references; conduct credit checks using YardiScreen.
  • Provide timely status updates to applicants; assist in securing security deposits within 48 hours of approval.
  • Generate and review leases with approved applicants; ensure leases are signed within 48 hours of deposits.
  • Follow up on all leads within 24 hours of last interaction.
  • Assist with managing renewal and retention programs, including pricing recommendations to the Property Manager.
• Marketing
  • Assist Marketing with execution of property marketing and the leasing plan.
  • Provide input into pricing and strategy to maximize revenue and minimize vacancy.
  • Maintain up-to-date marketing materials and assist with open houses and community events to build relationships.
• Customer Service
  • Maintain excellent resident relations through regular visits and timely handling of concerns to support long-term tenancies.
  • Address resident inquiries with a goal of 100% satisfaction and respond within 48 hours.
  • Foster a strong customer service culture within the team.
  • Ensure efficient move-ins and move-outs and manage recoveries diligently.
• Administration and Reporting
  • Provide updated vacancy reports to the Property Manager as requested.
  • Issue notices (violation, notice to enter, termination) by approved method.
  • Review weekly vacancy and monthly reports.
  • Ensure compliance with the Residential Tenancies Act in all procedures.
  • Attend community events to build relationships within the community.
• Office Management
  • Provide administrative support as required (courier, mail, etc.).
  • Maintain digital and physical filing systems in the office, Yardi, and MS Teams environment.
  • Maintain resident information in accordance with privacy regulations.
• Additional Duties and Responsibilities
  • Adhere to FirstService Residential Global Service Standards and maintain high professional and ethical conduct.
  • Assist with operations to meet schedules; notify supervision of equipment or supply issues.
  • Participate in meetings/work groups to coordinate activities and stay informed of policies and guidelines.
  • Follow safety precautions and all policies/Standard Operating Procedures.
• Health and Safety
  • Comply with applicable legislation (Residential Tenancies Act of Alberta, Alberta Labour Relations Code, Alberta Occupational Health and Safety Act, Alberta Fire Code, etc.).
  • Comply with public emergency directives and health and safety requirements, including regular drills.
  • Report hazards or infractions immediately.
• Supervisory Responsibility
  • Indirect supervision of up to 3 team members.

Education and Experience

• RECA License in Property Management not required but an asset.
• Experience in retail leasing is an asset.
• High school diploma; post-secondary education or industry experience required.
• Knowledge of the Residential Tenancies Act required.
• ARM/CPM designations are assets but not required.
• Excellent customer service skills with at least five years of customer service experience.
• Minimum three years of experience in a fast-paced office environment.
• Intermediate MS Office skills; ability to learn new software; Yardi experience is an asset.

Knowledge, Skills & Proficiencies

• Ability to work effectively in a team and independently.
• Positive, energetic attitude; able to work under pressure.
• Strong interpersonal and communication skills; detail-oriented with problem-solving abilities.
• Proven organizational capabilities and ability to meet deadlines.
• 5th Class Operator’s License and a personal reliable vehicle required.

Tools and Equipment Used

• Computer
• General office equipment
• Cell phone
• Tablet

Physical Requirements / Working Environment

Use of a keyboard; phone and face-to-face communication; prolonged sitting; use of a computer and general office equipment. Reasonable accommodations may be made for disabilities. Hours may include evenings, holidays, and some weekends; schedule subject to change based on business needs.