Lead HR Advisor

Peninsula Business Services; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading HR consultancy in Toronto is seeking an experienced Lead HR Advisor to provide expert, strategic HR advice to clients. The role requires over 10 years of experience and CHRP/CPHR/CHRL designation, alongside strong communication and organizational skills. Employees enjoy enhanced benefits, including a day off on their birthday and a retirement savings plan matched by the company.

Benefits

Day off on your birthday

Enhanced Health and Dental Coverage

RRSP Matching Program

Vacation Days increase after 2 and 5 years

Qualifications

• 10+ years of relevant experience in HR.
• Ability to manage complex HR cases effectively.
• Experience in a shared service centre is desirable.

Responsibilities

• Provide expert HR advice on terminations and employee management.
• Lead high-level client meetings for strategic HR solutions.
• Document client interactions and advice in Salesforce.
• Stay updated on HR industry trends and legislation.

Skills

Excellent communication skills

Ability to work under pressure

Organizational skills

KPI/target driven experience

Self-motivation

Education

CHRP / CPHR / CHRL designation

Job description

Overview

The Role

Lead HR Advisor

The Lead HR Advisor will assume responsibility for delivering expert and strategically driven HR advice to a dynamic and expanding client base, predominantly through telephone calls. This role will involve offering comprehensive guidance and solutions to clients across a broad spectrum of HR issues, ranging from routine inquiries to intricate and complex matters.

Day-to-Day Duties and Responsibilities

• Serve as a primary point of contact for clients, providing expert advice and guidance on complex HR matters, including terminations, disciplinaries, and employee management issues.
• Conduct in-depth consultations with clients, offering strategic solutions and navigating them through intricate HR challenges with professionalism and expertise.
• Demonstrate subject matter expertise and fostering client empowerment on HR best practices, compliance, and relevant legislative updates.
• Lead and facilitate high-level client meetings, offering insights, recommendations, and strategic direction to address organizational HR needs and challenges.
• Provide comprehensive analysis and review of client documentation, offering tailored advice and recommendations that align with internal terms and conditions and current employment legislation.
• Take ownership of complex HR cases, managing them through to resolution while building strong client relationships and rapport.
• Stay abreast of industry trends, legal developments, and best practices in HR and employment legislation, actively participating in ongoing training and professional development initiatives.
• Meet and exceed performance metrics and service level agreements (SLAs), striving for excellence in client service delivery and achieving first-call resolution.
• Accurately document all client interactions, advice provided, and case details in Salesforce and other relevant systems, ensuring thorough and meticulous record-keeping.
• Adhere to internal protocols and procedures for managing and escalating cases as necessary, demonstrating sound judgment and discretion in handling sensitive HR matters. To be actively involved with ongoing training, ensuring that personal knowledge of HR and employment legislation is kept up to date.

What You Bring to the Team

• CHRP / CPHR / CHRL designation is mandatory
• 10+ years of relevant experience
• Ability to work under pressure in a fast-moving, performance-driven environment
• Excellent communication skills
• Ability to juggle multiple tasks, prioritising your workload accordingly
• Previous experience of working in a KPI / target driven environment would be highly desirable, ideally in a shared service centre
• The ability to motivate yourself and those around you
• An organised self-starter with an enthusiasm for exceptional service delivery

Why Work for Peninsula?

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location
• Vacation Days increase after 2 and 5 years’ service