Lead HR Advisor

Peninsula Business Services; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading HR services firm in Toronto seeks a Lead HR Advisor responsible for delivering strategic HR advice to clients. The role involves handling complex HR issues, conducting consultations, and maintaining compliance with employment legislation. Ideal candidates will have strong leadership skills, a relevant HR designation, and a commitment to exceptional service delivery.

Benefits

Day off on your birthday

Enhanced Benefits with Health and Dental Coverage

Registered Retirement Savings Plan (RRSP) Matching Program

Vacation Days increase after 2 and 5 years’ service

Downtown Location

Qualifications

• 10+ years of relevant experience in HR.
• Ability to work under pressure in a KPI-driven environment.
• Exceptional service delivery skills.

Responsibilities

• Provide expert HR advice on terminations, disciplinaries, and employee management.
• Conduct consultations and facilitate high-level client meetings.
• Document client interactions and manage complex HR cases.

Skills

HR best practices

Client relationship management

Problem-solving

Legislative compliance

Education

CHRP / CPHR / CHRL designation

Tools

Salesforce

Job description

The Lead HR Advisor will assume responsibility for delivering expert and strategically driven HR advice to a dynamic and expanding client base, predominantly through telephone calls. This role will involve offering comprehensive guidance and solutions to clients across a broad spectrum of HR issues, ranging from routine inquiries to intricate and complex matters.

Day-to-Day Duties and Responsibilities

• Serve as a primary point of contact for clients, providing expert advice and guidance on complex HR matters, including terminations, disciplinaries, and employee management issues.
• Conduct in-depth consultations with clients, offering strategic solutions and navigating them through intricate HR challenges with professionalism and expertise.
• Demonstrate subject matter expertise and fostering client empowerment on HR best practices, compliance, and relevant legislative updates
• Lead and facilitate high-level client meetings, offering insights, recommendations, and strategic direction to address organizational HR needs and challenges.
• Provide comprehensive analysis and review of client documentation, offering tailored advice and recommendations that align with internal terms and conditions and current employment legislation.
• Take ownership of complex HR cases, managing them through to resolution while building strong client relationships and rapport.
• Stay abreast of industry trends, legal developments, and best practices in HR and employment legislation, actively participating in ongoing training and professional development initiatives.
• Meet and exceed performance metrics and service level agreements (SLAs), striving for excellence in client service delivery and achieving first-call resolution.
• Accurately document all client interactions, advice provided, and case details in Salesforce and other relevant systems, ensuring thorough and meticulous record-keeping.
• Adhere to internal protocols and procedures for managing and escalating cases as necessary, demonstrating sound judgment and discretion in handling sensitive HR matters. To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date.

What you Bring to the Team

• CHRP / CPHR / CHRL designation is mandatory
• 10+ years of relevant experience
• Ability to work under pressure in a fast-moving, performance-driven environment
• Ability to juggle multiple tasks, prioritising your workload accordingly
• Previous experience of working in a KPI / target driven environment would be highly desirable, ideally in a shared

service centre

• The ability to motivate yourself and those around you
• An organised self-starter with an enthusiasm for exceptional service delivery

WhyWorkforPeninsula?

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location
• Vacation Days increase after 2 and 5 years’ service