Lead Front Store

Sobeys; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent grocery retailer is seeking a Supervisor of Customer Service to enhance customer experiences and manage front-end operations. The successful candidate will lead and develop a team, ensuring excellent service standards and operational efficiency. Required qualifications include a high school diploma and supervisory experience, with preferred credentials in relevant education. This role offers growth in a company committed to community engagement and employee welfare.

Benefits

Competitive Benefits Package

Access to Virtual Health Care Platform

Retirement and Savings Plan

10% in-store discount

Paid Vacation

Qualifications

• Full knowledge of Front Store operations and programs.
• 1 year supervisory experience required.
• A combination of education and experience may be considered.

Responsibilities

• Ensure customers receive superior customer service experience.
• Supervise and develop staff to maximize performance.
• Manage CSA’s by scheduling, recruiting, and performance management.
• Conduct new hire orientation and training.

Skills

Above average communication skills (both oral and written)

Interpersonal Skills

Decision Making/Problem Solving

People Management

Team Leadership

Education

High school diploma

Undergraduate Degree

Tools

SAP

Chainware

POS

Job description

Requisition ID: 193119
Career Group: Pharmacy Careers
Job Category: Retail - Front End
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: Nova Scotia
City: Bedford
Location: 845 Mill Cove Lawtons
Postal Code: B4A 1A9

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

The Supervisor of Customer Service will ensure that customers will receive a superior customer service experience by coaching and developing a friendly, well-trained staff. The Supervisor will provide management and leadership to all CSA’s within the store while coaching and training the team toward maximum accuracy and execution of company strategy and image. The Supervisor will also provide leadership on all Human Resource clerical functions within the store and is responsible for administrative duties including payroll, file maintenance, A/P, and expenses. Actively contributes to an environment of employee and customer engagement.

Here’s where you’ll be focusing:

People Leadership

• Provide customer service excellence to meet customer and employee needs
• Create a coaching and development culture for all employees which embraces a passion for health and wellness
• Supervise and provide support to all CSA’s
• Manage CSA’s by scheduling, recruiting and performance management
• Manage the hiring process for Front Store CSA’s
• Conduct and coordinate new hire orientation/on-boarding process
• Manage store operations as required

Customer Offering

• Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
• Provide superior customer service to meet customers needs
• Resolve customer issues

Policy/Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered
• Ensure that WHMIS,OH&S and other regulatory requirements and procedures are implemented and maintained

Financial

• Perform administrative duties as required
• Balance cash according to company policies
• Identify and correct cash discrepancies
• Complete daily sales reporting
• Perform payroll functions
• Manage cash office expenses

Personal/Proffesional Development

• Thoroughly understand all relevant company programs
• Attend training as required
• Maintain knowledge of current industry trends

Employee Engagement

• Be known as the “employer of choice” by actively supporting an environment of employee engagement

Other Duties

• Provide feedback for continuous improvement
• Assist in all store functions as required
• When required, responsible for management of keys and secure lockup of store
• Responsible for ensuring that OH&S, and other regulatory requirements and procedures, are implemented and maintained
• Other duties as required

What you have to offer:

• Above average communication skills (both oral and written)
• Full knowledge of Front Store operations and programs
• Proficient use of SAP, Chainware and POS
• Full knowledge of total store operations and policies

Required

• High school diploma
• 1 year supervisory experience

Preferred

• Undergraduate Degree
• A combination of education and experience may be considered

Customer Service

• Interpersonal Skills
• Job Knowledge
• Decision Making/Problem Solving
• Managing for Results
• People Development
• People Management
• Team Leadership
• Enthused Selling

Physical Requirements

• May be required to lift up to 50lbs
• Two person lift required for weights exceeding 50lbs
• Ability to stand for long periods of time
• Physical work including; but not limited to bending, lifting, and reaching
• Exposure to varying temperatures over short periods of time
• Exposure to sanitation and cleaning chemicals
• Flexible hours and overtime

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.

Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy. We look forward to discussing the specific compensation details relevant to this position role with candidates who are selected to move forward in the recruitment process.

Our Total Rewards programs goes well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*.
• Access to Virtual Health Care Platform* and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*.
• Learning and Development Resources to fuel your professional growth.
• Paid Vacation

* Eligible only after working a set number of hours/days worked.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.