Lead Customer Service Representative

One Hour Heating & Air Conditioning of Waterloo, IA; Southwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading HVAC company is seeking a Lead Customer Service Representative in Southwestern Ontario. This role involves greeting visitors, handling customer calls, and managing appointments. Ideal candidates are organized, proactive, and enjoy working with people. The company offers competitive wages, flexible scheduling, and comprehensive training programs, highlighting employee growth. Apply today to join a motivated team committed to success.

Benefits

Wages starting at $20/hr

Medical & dental insurance

Paid Time Off

Frequent celebrations and recognitions

Company-wide daily leadership training

Qualifications

• History of producing quality and accurate results.
• Demonstrated ability to multitask and stay organized.
• Care and concern for both team members and customers.

Responsibilities

• Meet the quota of calls on the daily schedule.
• Greet all visitors according to company values.
• Take incoming customer phone calls and book appointments accurately.
• Make outbound calls to fill schedule as needed.
• Assist team members in achieving common goals.
• Manage the Club Membership program.

Skills

Outstanding phone skills

Data entry skills

Solid organizational skills

Ability to multitask

Care for team members

Job description

Are you looking to be part of a team that is excited about its mission, where you will be challenged to grow and have the autonomy to do your job with excellence while getting results?

Our ideal candidate is a person that genuinely likes people, has outstanding phone and data entry skills, is proactive and loves to succeed. Does this sound like you? If so, consider applying to join our motivated team as our Lead Customer Service Representative. Don’t be fooled by the title. This is a position unlike any you’ve see before!

Along with getting to hang with an amazing group of people that want you to succeed, other benefits include:

• Wages starting at $20/hr with incentives
• Medical & dental insurance
• Paid Time Off + Major holidays paid
• Frequent celebrations, meals, events & recognitions
• Company-wide, daily leadership training

What You Will Be Doing:

• Responsible for meeting the quota of calls on the daily schedule.
• Greets all visitors to our building in a way that reflects our companies values
• Takes incoming customer phone calls and books appointments into the system with accuracy.
• Makes outbound calls to fill schedule as needed.
• Helps other team members to achieve common goals
• Manages our Club Membership program.

What You’ll Need to Succeed:

• Solid organizational skills with a demonstrated ability to multitask
• History of producing quality/accurate results
• Care and concern for other team members as well as external customers

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong workethic,and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating & Air Conditioning Corporate.

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Been working here 1 year and it\'s been the best year of my life. The leadership is passionate, and that resonates through our team. We work hard no doubt, stay busy year round, and push ourselves to get better. The management really cares about their employees and work hard to show that. We people here, not just dollar signs.