L3 Digital Product, Billing & Revenue Enablement

Intello Technologies Inc.; Dartmouth; Hybrid; CAD 82,000 - 124,000; Full time

Job summary

A leading telecommunications company in Canada is seeking a Product Manager to oversee product development and cross-functional initiatives. You will manage the lifecycle from ideation through execution, leveraging strong analytical skills to enhance customer experience. The ideal candidate has a Bachelor's degree, strong leadership abilities, and familiarity with data-driven decision-making. This role offers a salary range of $82,000 to $124,000, plus bonuses and comprehensive benefits. Flexible work arrangements are available.

Benefits

Minimum 3 weeks of vacation

Generous pension and share purchase programs

Career growth and development opportunities

Flexible working options

Qualifications

• Experience in writing user stories and defining post-launch support models.
• Ability to manage ambiguity and synthesize complex information.
• Strong collaboration skills to engage internal and external stakeholders.

Responsibilities

• Manage end-to-end enablement of new products and services.
• Drive product innovation and deliver prioritized roadmaps.
• Serve as a liaison between technical and non-technical personnel.

Skills

Product/service development

Data analysis for insights

Cross-functional leadership

Communication skills

Time management

Education

Bachelor's degree or equivalent certification

Job description

Location: Toronto, ON, CA, M5J 2V5

Description

Join Our Team

At TELUS, the Billing & Revenue Enablement (BRE) team collaborates with business and CIO partners to develop capabilities roadmaps and oversee the advancement of our payments, billing, rating, and subscription ecosystems in support of business objectives. Our team is focused on achieving results and offers you the opportunity to gain a comprehensive understanding of the business. We foster a learning environment that encourages you to dive into challenging initiatives, allowing you to expand your skills and facilitate your personal growth.

Here’s what we’ll accomplish together and the impact you’ll make

The BRE team plays a crucial role in delivering an exceptional end-to-end customer experience for TELUS wireless and wireline products and services. We collaborate extensively with external partners, technical teams, go-to-market teams, and operations teams to support our business goals. In this position, the successful candidate will have the opportunity to drive impactful cross-functional capabilities within the realm of payments.

Leveraging your strong business and technical knowledge of products and services, you will be responsible for developing new enhancements by taking ownership of the entire lifecycle from ideation to execution. With your collaborative and engaging approach, you will bring together all stakeholders to drive product innovation and develop prioritized delivery roadmaps. Your contributions will help evolve our suite of marketing products and services, as well as our overall Product Management approach.

Here’s how

• Manage the full end-to-end enablement of new products and/or services, from concept through to design, development, testing, and launch
• Own and execute payments and subscription-related projects, while maintaining flexibility to support additional strategic initiatives aligned with evolving business priorities
• Engage internal and external stakeholders across business units to ensure cross-functional alignment
• Be a customer experience champion that helps Marketing to solve business problems
• Serve as a subject matter expert and the liaise between technical and non-technical personnel
• Build out executive-level progress updates and regularly present to senior leadership
• Complete capital management activities, including requesting for project funding and managing project budget
• Drive innovation and new product features to address market needs, user requests and product goals
• Work collaboratively with our stakeholder business units to identify and prioritize strategic and tactical initiatives and solutions that have the potential to create competitive advantage
• Keep informed of emerging marketing capability trends and develop forward-looking strategies and practices

Qualifications

You’re the missing piece of the puzzle

The ideal candidate:

• A product/service development Guru, with experience in writing user stories, reviewing technical solutions and test plans, launching products, and defining post-launch support models
• Highly self-directed and thrives in a matrix, collaborative environment, with the ability to lead cross functional teams, set priorities and manage time efficiently
• Has a solid background in being able to leverage data analysis to derive insights, track key performance metrics, and make informed decisions about feature improvements to help with TELUS's customer experience journey
• Is able to move fast, and is skilled at using a combination of collaboration, influence, and creativity to overcome barriers hindering progression whilst also being adept at building out a long term roadmap, leveraging a test and learn approach to help inform it
• Is recognized for using data to drive decisions and action and as such is very comfortable communicating at all levels (senior leaders, external stakeholders, partners and developers)
• Manages ambiguity and synthesizes complex information into meaningful conversations and recommendations comes easily
• By nature you have a technical inquisitiveness, and are willing to get into the details of a solution to the degree that you can own the solution as the business prime
• Instinctively you are able to effectively prioritize and execute tasks in a high-pressure environment

Great-to-haves

• 2+ years of experience in hands-on product development, working with both modern and legacy technology
• A bachelor’s degree or equivalent certification in business, engineering, science, marketing, or telecommunications
• Knowledge of the telecommunications industry would be an asset, as well as payments and/or subscriptions domain knowledge
• MBA, PMP, Agile, or Process Management certifications would be an asset

Salary Range: $82,000-$124,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.